Aliexpress Customer Service Contact Number

If you have any feedback, reviews, experiences, complaint or any query related to the products or services of the Aliexpress, then you can contact through its customer service number as shown below.
Aliexpress Customer Service Number

customer service detail of the Aliexpress may or may not be tollfree. Here Aliexpress shares customer service number, customer service email id,
address detail of Aliexpress as well as other related links that can assists its customer to tackle their problem.
customer service number of Aliexpress : (+1) 408-748-1200
Email id of Aliexpress : [email protected]
Address detail of Aliexpress : 3945 Freedom Circle, Suite 600 Santa Clara, California 95054, United States
Address detail, email id and customer service number of Aliexpress as shown above can help you in conveying their problems, suggestions, possitive feedback, negative feedback as well as reviews related to the products and services of the Aliexpress.

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Comments (100) on Aliexpress

Deborah Richardson:

My order is going to the wrong address Deborah Richardson 532 Georgetown. Rd charlottesville va 22901 # F. And how long does it take you have my money already. Help pleasePosted on Sep 13, 2016

James Benson:

Hi i ordered a set of side mirror cpver for my car they was delivered to my house and they do not fit i contacted the seller that something was wrong with the items and asked for a refund of replacement and that i would return if they semt me a label they eill not work with me or read my messages.Posted on Sep 12, 2016


Hey I ordered something on this app and said my item had been has arrived but I have not got my item. I tracked it and it said the same. Can I know if it has or not been shipped. The is the item number 78149057481790..Posted on Sep 09, 2016

Rami Tahhan:

Someone is has using my card Fraudulently I never ordered anything from AliExpress they used it for $325 three separate transaction. I don't know who Didi this please call me 818-799-3991. I have already contacted my bank and disputed the charge.Posted on Sep 09, 2016

Patricia Davis:

I would like to order some weave and i would like to speak to some one. Do you have a working phone number. And i need to speak to someone in English. Please.Posted on Sep 08, 2016

Wendy Silva:

Hello my name is Wendy Silva. And I have been having a problem since the 3rd week of March 2016. I ordered a package. I paid for the package. Never received the package. I have been trying to contact us guys. By phone. There's no number. I have sent numerous of messages. So I would like my money back please. That would be great. I do use aliexpress a lot. But ever since this incident. I have not. Please be like Amazon. And help your clients out. I then package got returned back to sender. So you can go get that proof that I have never received it.Posted on Sep 08, 2016


I buy a phone by aliexpress. The seller raise the price after i payed and pending.and they want me to cancel the order without reason like raise price..Posted on Sep 07, 2016


I put dispute on one the order 77313313932499, This necklace I received all broken and look at my account how much money I spent with you guys. It's not right that you guys don't even trust me about this case. I'm thinking about contacting my credit card and see what they can do if we can't get this resolved..Posted on Sep 05, 2016


Hey! I didn't use the aliexpres already few years and yesterday i saw my bank account that aliexpres took 120 € from my card for some order. How can i know what is this? What order? Who did the order? And i want to get back my money! Reply me as fast as possible! Its not normal when you know that you have in your account money but when you want to use it it says that you don't have money anymore there because of the shit aliexpres.Posted on Sep 05, 2016


hello i recently made a purchase on aliexpress but they closed my order i call my bank and they said that every thing is good with my card and t was ready to use so i'm confused on why aliexporess think that my card is fraud anyways i did an appeal i send my photo id pic of my card and bank statement i'm just sitting here like what the hell i got no response from aliexpress and i really wanna make a purchase..Posted on Sep 01, 2016

Tameika Smith:

I ordered a led shoes and it showed delivered and I haven't gotten my shoes. its been over two weeks. how do I get back my refund?Posted on Sep 01, 2016

Mieisha Stratton:

I want to get one of your wigs They charged my card for 143.50 but my order is still in my cart asking me to buy it. I never had a problem before I use this website for about 3 years now I just want the item I paid for..Posted on Aug 31, 2016

Ardine Jennings:

Hi, my name is Ardine Jennings I had ordered two items from you guys I never received them. I never got my money back. I've been leaving messages on the site. People had contact me back and then there they stopped talking to me. I had purchased some gladiator sandals for $49.90 the date I ordered it was 5/13/ 2015 then I had purchased another order the Gladiator boots I received them and they had me to send them back to this address and I never received my boots back. and this all happened in 2015 trying to figure out what can I do to get my merchandise or to get my money back can someone please contact me my number is 573-823-6258..Posted on Aug 31, 2016

carol thomas:

Ordered wallpaper which came in the wrong color. Tried to contact the seller, but no one spoke English. Tried to contact Aliexpress, but the phone number doesn't work. There was no packing slip to request an exchange, and to mail this back myself would cost almost as much as I paid for the item. Is this a bogus site? It's next to impossible to contact you! Order #77631301091542 Also, the writing on the site is so tiny it's close to impossible to read - not user friendly to say the least.Posted on Aug 30, 2016

Monica Graziano:

77537033609516 i ordered some hair the seller said they was not going to send me my hand but send a tracking number. I open a dispute and they were trying to get me to change my reason for canceling and I wouldn't so they told me they was not going to send my hair and now they got a tracking number open but yet no hair has arrived at my house..Posted on Aug 30, 2016

Marviyanna Rankin:

Hello I ordered some stuff and still have not gotten any of my things and then when I try to check the status of my order on your website everything I entered says that's my it wrong like really..Posted on Aug 30, 2016

Allison Walker:

I am desperately trying to order an item off I express. The reviews are terrific, everyone kept on saying Ella was and is great. I want that same seller how do I get in contact with that person. Looking for a silk base, 100% full lace human wig with baby hair.Posted on Aug 29, 2016

Tina Simpson:

I NEVER received my order for the light up shoes I ordered for my son..I have no tracking number to see where they are? I ordered them on 8th August.Posted on Aug 29, 2016

Kadesha Anthony:

Hello my name is Ms. Anthony i need to speak to someone in your fraud department or who ever handles that situation at the earliest convince i have tried the number and it doesn't work.Posted on Aug 27, 2016

Cheryl Turner:

My name is Cheryl Turner I place the order with my credit card I forgot to submit my address and I still haven't received my merchandise yet...Posted on Aug 26, 2016

Kadijatu Turay:

Hi my name is Kadijatu Turay. I placed some orders for jewelry with aliexpress on August 22, 2016, however I don't know what went wrong but I was not given a order confirmation and on the other hand aliexpress was paid with my debit card $17.30. I would like to know if I'm going to get my order deliver to me or get back my money refund. ThanksPosted on Aug 26, 2016

laquisha wilson:

I ordered a corset and two bags of crochet hair and have not yet received my orders I was trying to c if I can change my hair to purple and get the corset in a 3x but for some reason my orders will not show up can someone please contact me I have been waiting for a while to receive my items please contact me theses were gifts for someone else..Posted on Aug 26, 2016

Tasha Smith:

My name is Tasha Smith I placed and order and my email address is incorrect on my order so I need to speak with someone. The correct email is [email protected] and i am from Baker LA.Posted on Aug 26, 2016


Hello Aliexpress: My name is Rafael and I placed an order 3 weeks ago my email [email protected] thanks in advance RafaelPosted on Aug 26, 2016


I have been cut off 11 times, I hear that phone number does not work. I have paid 47.79 but only 3 orders show up. I need a refund for 37.24 so I have this refund, I inputted all 11 items that did not show up. They are paid for but disappeared from my account, I need a refund for this. This service you give by a robot does not cut the mustard. I ordered lot from you and I want a refund for 11 items missing. And it is a horror to navigate your system for problems. Have a live agent as the one you have is terrible.Posted on Aug 25, 2016

Kenny Eubanks:

Cannot get my merchandise. Tracking number not working has been over a month. Tracking # LT069578221CN Tracking # LT079396387CN Order # 77458000912714Posted on Aug 25, 2016

Jamal Abdlla:

Hi "I can't Buy Any Thing From Aliexpress" Always Shown This Message. Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.Posted on Aug 25, 2016

annie phan:

Hi Aliexpress, On 07/25, I did make payment for 3 different sellers with these items: 1. T-Shirt ID#77028457717433 ($11.98) 2. Women Sweater ID#76997448977433 ($14.71) 3. 4 Top tees long sleeves ID#77031748737433 ($27.96) I have not received any items till today 08/24. I have hard time to contact these seller. I need help to contact them. Please respond to me asap. Thanks. My email: [email protected] My phone: 559-355-2247. Sincerely, Annie P.Posted on Aug 24, 2016

gino reyes:

hi. purchased a Android TV box from Ali on 8/21/2016. As I was checking the tracking on it I realized that it said delivered. That's impossible since today is 8/23/2016. On the tracking it stated that it passed Chinese port on 8/14/2016. Impossible, I haven't ordered it yet. I contacted Ali and they didn't help. So this bendor robbed my 30$. My order ID :77750002843827. Please help!!!Posted on Aug 24, 2016

Marwan naaim:

Hey this is marwan naaim I order to t shirt I didn't receive them Yet it's been almost three weeks and I did it get my money back so please what's going non I wanna know contact me on my mail it's [email protected] Thank youPosted on Aug 24, 2016


i am trying to get the code because i have forgotten my password and it gets here after the 15 min. time limit. help! my email id is [email protected] i need to check on an order. thanks youPosted on Aug 23, 2016

Judy Rivet:

I have had my bank account frozen do to either a seller or aliexpress themselves. I have tried several times to resolve this issue this evening but have been given a runaround repeatedly. I have a family to feed and do not take this lightly in the slightest! It looks like fraud and in no way is this o.k. Please someone resolve this matter ASAP, from a very unhappy customer.Posted on Aug 23, 2016

Reed Martin:

I ordered a pair of Adidas a month ago and still don't have a shipping order or anything. Just wondering what's going on, thanks!!Posted on Aug 23, 2016

Tia B:

I have my niece purchase a wig from aliexpress in China for $122.40 they sent the wrong wig in the package there a wig cap and not the wig that she ordered she told them we need a refund he told her he will sent $20.00 back and we keep the wig which was for $45.00 and wig cap for 0.20 she tell him we need a refund it was on the weekend when he told her she have 9 days to sent it back when I went to the post office they its going to take 14 days I mail i it cost me 22.75 there was no tracking number cause it was too expensive. I check ems and they received it please please someone help me I'm not I am not going to deal with people like that anymore very unfair. We buy the wig 06-30-16 I return 07-11-16 again someone help me.Posted on Aug 23, 2016

Ivana ramljak:

I put out a dispute on a order. And its been more than 15 days for my refund. When can i get it back. Order number 77035019185717..Posted on Aug 20, 2016

Arnisha evergin:

Aliexpress you know that 408-748-1200 phone number don't work come on know I wants to order a dress and I need to talk with someone to order this dress or why Aliexpress be on the internet, nothing works on your site please get someone to help me or get in touch with me and take that number down off the website because it don't work please! ArnishaPosted on Aug 18, 2016

Victoria West:

I have orders to many closures. My descent order for $134 I think, I have received that. I want that order. The other closure, I want to send that one back. What do I need to do.Posted on Aug 18, 2016

Marion yecco:

Hello I ordered a hello Kitty cell phone case the on August 8 2016 still not have gotten it. Plus they said I never paid for it when I know I did because it's showing in my account it came out. And the case was for a Samsung s6 edge plus. I tried calling the number but I kept getting disconnected.Posted on Aug 16, 2016


I ordered double broadswords from your site.. Costing just under $400. The charge went through on my card but your site keeps asking me for payment. I need to know if these have been shipped or how I can get my money back. Thank - youPosted on Aug 15, 2016

Ahmad fauzi bin mohd:

Hi I had ordered an exhaust for my scooter but regard about payment it was rejected, my order number is 77547285429350. I am using my credit card maybe bcoz wrong input my order had been rejected, can you please advice me how can I reorder my product, Thank youPosted on Aug 15, 2016

Maria Wallace:

Hello, I am highly disappointed I ordered some hair & I canceled it because of the shipping time & its said process finished. But I still haven't git my refund on my card its been 3 days its still saying pending on the transaction. I texted the seller she told me I should receive my money. Please contact me I need my money to buy some hair!Posted on Aug 15, 2016


Someone has made several fraudulent charges on this website with my debit card. I would like to report this and be refunded. My email is [email protected]Posted on Aug 15, 2016

Calvin Ward:

I am infuriated! I canceled some orders and they still winded up getting shipped despite my cancellation. Now I am requesting to cancel all of my orders. I wish I could call the customer service number, which I found out was out of service. Please contact me as soon as possible.Posted on Aug 08, 2016

R Clark:

My order number is 76152226298489. I returned a wig over a month ago and have not gotten the money refunded. I had to send it back registered mail because it was too expensive to send it back via FedEx. This is ridiculous! Can anyone help?Posted on Aug 06, 2016

Ashley hunt:

Hello i tries calling the number and it has been disconnected. I am still haven't received my order and was wondering what is going on with it.Posted on Aug 06, 2016

phillip harbour:

I ordered a product weeks ago and it has still not shown up. I am really getting aggregated and tired of waiting. I don't get on my email much best way to get into touch with me is by phone at 903-368-2014..Posted on Aug 05, 2016

elijah wisthoff:

i ordered a fairing kit this morning it said my card wold not go thru then i got a email saying i ordered it i am just making sure you did not charge me twice i only want one your number on internet said its not valid please contact me at 719-778-4531 as soon as possible..Posted on Aug 04, 2016


Hey I order some hair on aliexpress and I had to cancel the order bc my address wasn't right and my money is still not back on my card..Posted on Aug 04, 2016

Jessica Jones:

When I ordered with a gift card, I forgot to register my gift card before ordering, now the money has been taken off my GIFT card and all my orders are cancelled. I was told by one of the sellers that it was a stolen card. That's a bunch of bullshit. I sent copies of my driver's license and my gift card and I still have gotten nothing. I'm calling the Better Business Bureau because I got screwed my gift card money and my orders are cancelled. Get your shit straight people because I'm furious..Posted on Aug 04, 2016

Bridget Faust:

I made an order from the website AliExpress and my order was closed due to security reason. But I have already paid the money and if my order is not valid then I need my money back so I can reorder my hair.Posted on Aug 02, 2016

Felicia matos:

Deer AliExpress several emails in hopes that you can return $218 that has been taken out of my account the email address associated with this account [email protected] please contact me as soon Felicia Matos..Posted on Jul 31, 2016

Ashley Darnell:

I need to know why my orders are being closed out if I'm trying to makes purchases.Posted on Jul 31, 2016

melissa marketta:

The number above hangs up immediately. My aliexpress tracking is 796185349313 my is 8135061396 please call immediately.Posted on Jul 29, 2016


My card was charged but i can't find any order info? I haven't even received an email. But my card was charged 192.00 whats going on?Posted on Jul 28, 2016

Dennis Howarth:

I have been charged $70.59 for an item I did not order. I don't even know what the item is. This is the email I received: here is the line on the visa statement Jul 26, 2016 ALI* HANGZHOU 70.59 Please rectify. my email is [email protected] This is the reply I received from the seller: dear friend please contact AE customer service to deal this problem, i have never receive any payment from you and have never net your any orders.Posted on Jul 28, 2016

Charlotte Shuuya:

Am Charlotte Shuuya, Would like to purchase hairs and other products. Am in Namibia My contacts:0818820085 E-mail:[email protected]Posted on Jul 28, 2016


Hi there, my name is Dejan Koneski, i have a problem with order 76949156880099, i pay for the order and the seller respond that he don't have it in stoke and now i can not get my money back. Can you please help?? Thanks.Posted on Jul 28, 2016


Hi, I have ordered vr5000 metal detector from your web site but it dose not working properly. So I had try to dispute the order but it not possible from which u r giving the guild line and I am looking my money back so please reply me soon My order number 76860666831545Posted on Jul 27, 2016

Olubukola Akintade:

Hi someone used my debit card to order things online in language I do not even understand. What am I supposed to do..Posted on Jul 27, 2016

Mon bhattarai:

I did not order anything yet except 1 item before 3 months but now I'm getting 1 item in a week. so I'm wandering why u guys are sending me 1 item in a week.I do not want anything from you please. so cancel all item and refund my money back soon otherwise I will whatever I like. I have great question why do send me the item which I never ordered and is useless for me. do not love my money. I will claim for this please keep in mind. this makes me sad. thank you and I'm waiting reply before I claim be careful..Posted on Jul 25, 2016

Ticked off:

First time customer and extremely disappointed. I ordered 2 pairs of shoes. I received one pair which was not true to size and never received the other. Reached out to follow up with customer service and spoke to a robot. This place is a joke.Posted on Jul 24, 2016

Florence Adeleke:

I ordered a fabric with ld no:-76921468951990 from YP wax fabric mall, they don't have my order in stock, they refused to refund my money, they asked to pick something else instead of a refund l refused. Please help me!!!Posted on Jul 23, 2016

Florence Adeleke:

I ordered a fabric with ld no:-76921468951990 from YP wax fabric mall, they don't have my order in stock, they refused to refund my money, please help me.Posted on Jul 23, 2016

Audrey Alberto:

I am still waiting for my order dated 7/3 for a mk silver watch #76503528608857, price $ 13.88. I rec'd my mk gold watch .it is made for a man and can'take take out the links.Posted on Jul 22, 2016

Shavala hayes:

Hi I want to order my hair tomorrow which is July 22ND but I need my hair by Wednesday July 27th can you all provide that for me.Posted on Jul 22, 2016

Audrey Alberto:

I am waiting for an [email protected], I ordered on 7/3. I never recieved a track number and it's been quite awhile. It's a silver mk watch. Follow up as soon as possible. Thank you, Audrey AlbertoPosted on Jul 22, 2016

John Pettifer:

Hi can please contact seller, I've tried wont answer and can't track item, I've ordered many products from aliexpress and this is only one so far that haven't received. order number 758777809445928, tracking number Rs416973725NL.Posted on Jul 21, 2016

Satinder kmar:

Hello. I am Satinder Kumar from Uttarpradesh. I want to know if I give you complete address with pin code of Meghalaya state. have you delivered by my product in everywhere in Meghalaya.Posted on Jul 21, 2016

ambika kattel:

hi I've just got my order from aliexpress but it was stuff was screen protester for Samsung galaxy 6 edge plus.... so what I should do now???Posted on Jul 21, 2016

LaTyra Griffin:

I'm informing y'all about my refund on my order I cancel it's pending on my account I need y'all to send a cancellation paper so my card department can refund my money the fax number is 1-866-358-0526. Attn: 3032879587Posted on Jul 21, 2016


Hello my name is Jennifer hall I had canceled an order the other day. And I see that you guys still took the money out of my account still. How do I get it back.Posted on Jul 19, 2016

jenny ortiz:

i order a few things from aliexpress, i was charged for each and every one of it, then my order was cancelled for scrutiny- reason. about 2 weeks ago. i still have not received anything not even my money. long story short i want my money or my order. BTW is very irresponsible that i have to write to the person that was going to send me my order just to figure what was going on.Posted on Jul 18, 2016


I make an Order since may this year,but up to know the order is yet received. please can you drop your phone number? This is mine +2348168754274.Posted on Jul 17, 2016

michelle neubert:

I tried this number and got a message that this number doesn't work there is a charge on my debit card that I did Not make. To aliexpress.Posted on Jul 15, 2016

Brandi Burns:

I order a boss dress shirt and i still haven't received my order and y'all took my money off my card and on top of that i have no way of tracking my orderPosted on Jul 15, 2016


You guys happen to close an order I had and I would like my money back on my card I was told to come here to ask about it .Posted on Jul 14, 2016


Hello for some reason, I can't pay on any card from any of my payments I don't know what's wrong? Please help me!Posted on Jul 14, 2016

Chatney Davis:

Never received my package order on 7/01/16 Tracking number RF28903094CNPosted on Jul 13, 2016

Eritrea Abraham:

Hi, I wold like to ask were is my Oder? With the Oder Nr: 76530931511839 Thanks for your Help. Eritrea AbrahamPosted on Jul 13, 2016


The unprofessional way I've been responded to by this site. Who ever sent those responses? They need to learn that it's way off way wrong so unprofessional shockingly rude with for this item I didn't recieve that had been sent back. We tracked it the office of where I live sent it back becaus that's what they do here? Not my fault. No reserch on your side or sensitivity no indication that maybe I did not recieve a wig that I paid for. Now Harasment! and no I don't want to do business to be responded to that way everPosted on Jul 13, 2016

Ann Bogan:

DHL lost my order. I was told that I have to report it to your company to file a claim. 6089219495 Please contact me.Posted on Jul 13, 2016


Yo have 3 hrs to contact me before I dispute changes on my card. Your phone numbers don't work... After 3 hrs all AliExpress charges will be pt into dispute BBC I don't know where charges are coming from...please I have at least 75 dollars owed me from junk....832-258-4669.Posted on Jul 12, 2016

Jennifer Wilson:

Hello i place an order May 31st and i haven't received anything yet or a email back. They said it will take 23 days well its been a month and 2 weeks now. I would love a refund back into my account.Posted on Jul 12, 2016

Shridhar bhandari:

Dear sir Shridhar bhandari here from India I ordered 3D printer on aliexpress (order no76591712061379) (full acrylic reprap industrial i3 diy 3D printer kit with aluminium hot bed & filament & SD card & LCD auto leveling ANET) using android mobile app And made payment Indian Rupees 15780.31 by my debit card. But later I cancelled by pressing wrong button in aliexpress app by mistake. actually I wants that 3D printer. please cancel the refunding process and reconfirm my 3D printer order and please ship it the same order to my address or tell me the procedure to confirm the order my email ID is [email protected] . If it is not possible to reconfirm my older 3D printer then please refund my amount by deducting necessary charges to my PayPal account. my PayPal account is [email protected] My mobile number is +91 9448036533Posted on Jul 11, 2016

Bakie Vehicles:

Jaquil Smith or someone could have used my account without Authorization. $123.88 were spent. the last 4 digits on my card are 4059.Posted on Jul 11, 2016


good morning my name is isata shor and i was just wondering why is it that when i'm trying to make a payment it not allowing me to pay.Posted on Jul 10, 2016

Jim germ:

I order something on June 9th still have not gotten it. Tracking number still says in in China. This was the first time I have have gotten anything from your app and this is the last time. I want to know when it's coming or refund my money!Posted on Jul 08, 2016

Davelyn jeffrey:

Hi I would like someone contact me as soon as possible 15615265772, I have been ordered on aliexpress for many years and lately my order is being cancelled even tho my bank accepted it, and i already did an appeal a week now that as not been verified as yet when it suppose to take 3 business day and I did the aliexpress pocket and my order as been yet to conform.Posted on Jul 07, 2016

Shunice singleton:

I am being charged twice for a couple items I did buy, so why am I being charged twice. I tried contacting the company so no response!!Posted on Jul 06, 2016

April lucero:

I have yet to receive my package its been over ten days!! Where is it?! The tracking number you gave me doesn't work and I've already been charged!Posted on Jul 05, 2016


I need help, I just purchased an item. I don't want a refund I just clicked the wrong item.Posted on Jul 02, 2016

Joey Rivera:

I did not receive my product so I filed dispute and seller said I would receive my refund. I have yet to receive neither. I'm very disappointed. I want my refund please. It's even almost 3 weeks, seller said 3-7 daysPosted on Jul 01, 2016


How long does it normally take to send hair I ordered my hair on Sunday it isn't here yet plus a confirmation wasn't sent to the email address but the money has been took out of my account for 79.00 for hair I ordered! Could you please tell me some information on the orderPosted on Jul 01, 2016

Joseph Collins:

Why did you close my order and still took my money I need my money back or the item I already bought from you. The amount is $26.04. ThanksPosted on Jun 30, 2016

alayha horta:

I ordered my items in May and its late June and i have not got any of my items !!!Posted on Jun 29, 2016

Rosmalin Jaggars:

I ordered a pair of shoes and I haven't received the shoes I've paid almost $100!! Please refund my money back its been months ! The first I ordered it delivered but very disappointed because it's missing and very cheap product it doesn't look the same in the pic.Posted on Jun 29, 2016


I have cancel my order number 76206556959681 this but payment was not refund my credit card.Posted on Jun 29, 2016

Jose Neto or Elizete:

Please lets know the stats of my order 76084326241784 made on 06/15/16.Posted on Jun 28, 2016


Why does this customer service number not work? No one has contacted me and its been over a month. I will never order from this site again. Very unprofessional and I still don't have what I paid for. Four items and all four of them are the wrong size? All I can say is you would have had a continuous loyal customer. I hope it was worth it.Posted on Jun 28, 2016

Salama Nyiramwiza:

Hi, i bought 2 items from Ali express on 5/02, but until now i not yet received my items, what can i do, if possible, you can refund my money because i not hope to receive them because it taken a long time.Posted on Jun 28, 2016