Better Homes and Gardens Products Customer Service Contact Number

Better Homes and Gardens Products offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Better Homes and Gardens Products, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Better Homes and Gardens Products customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Better Homes and Gardens Products has shown its customer service address detail for its customers that are shown below.
Address detail : 175 Park Avenue Madison, NJ 07940 United States
customer service number : 515-284-2190
Better Homes and Gardens Products Customer Service Number

Email address : [email protected]
Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Better Homes and Gardens Products.

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Comments (100) on Better Homes and Gardens Products


When my mother in law decided to participate in our new apartment shopping she bought my family a beautiful red umbrella. Sadly when we finally got the new patio set we found that it's broken. The part where the ability to bend the umbrella stand is completely snapped I've tried finding a part to replace it and I can not return it since it was a gift and she disposed of the receipt. I'm not willing to buy a new one since there should have been nothing wrong with this one. I'd like a new umbrella to replace my current one. I'll even send you the broken one.Posted on Sep 09, 2016

Shawn Aman:

Purchased this product new in summer of 2014 and it has said it was rated for 600lbs. I've had multiple welds fail on the upper and lower matters supporting section and have no clue how to repair or replace the broken parts. This was a very nice looking addition to my guest bedroom but no longer is comfortable to use because of broken support for the mattress. The most weight it ever had was less then 300lbs with 2 guests staying over. How can I replace or repair my broken purchase I've had it for 2 years it's been broken for about 6 months. Link to item is below. on Sep 07, 2016

Karen Waldrip:

I bought 400 TC sheets at Walmart, and they felt soft in the package. After washing they are really rough. These are a complete rip off!Posted on Sep 04, 2016

Linda Kezier:

My mother saw a sample of the Better Homes and Gardens porcelain dinner, Hobnail, in white. She wants this set for her new kitchen. I am not finding it on the BHG websites or Walmart, where she first saw it. Is this available anywhere else? Thanks for time and consideration.Posted on Sep 03, 2016

Sylvia L Lutz:

I was notified on 8/29/16 by an email that I had won one of the Daily Sweepstakes. I tried to respond to the email with my choice of prize. The email was rejected, stating the email address was invalid. I called the help line, the rep told me the prize had already been claimed by someone else with the same email address. How is that possible? I have been a customer of BHG for a long time. ThanksPosted on Sep 01, 2016

Ashley Wilkerson:

I purchased a wax warmer set from Walmart. The box shows the details which i chose. It contained one larger burner. A medium size similar in appearance and a variety of smells cube. Upon opening i was surprised to see that the one was broken and the other was not the product that was shown on the box. I also didn't get but 2 smells that was obviously not what was expected. I can not return this item and would like the products i paid for please..Posted on Sep 01, 2016


I have purchased and returned 3 of your automatic soap dispensers. The product is absolutely terrible. And now I have received one as a birthday gift. Well, it also does not work. I wish to be contacted. What has happened to the quality of H&G products?Posted on Aug 31, 2016


This is a scam. You get people to sign up for free magazine and then automatically start charging them when the free period is over. You trick people to sign up and then hope they don't remember to cancel the subscription when the free period is over. Then when you call to cancel it is all automated and you are unable to dispute the charges.Posted on Aug 25, 2016

Jude Fernando:

Hi I purchased a table with 6 chairs from Better homes and Garden supplier through walmart online store. I received the items this morning through UPS. When I unpacked the table which was in the box I found there is a damage on one of the edges on the table. I need to return this to receive a table in good condition.Posted on Aug 25, 2016


Will you please manufacturer a laundry hamper which would occupy two vertical spaces in the cube storage shelf? This would allow me to remove one shelf; now I have a hamper which slides into the unit. Thanks.Posted on Aug 25, 2016


I purchased a comforter set a few weeks ago. I washed it according to product label. The comforter has come apart in several places. I am not happy with the quality or maybe I just received a poorly sewn comforter. Please contact me for receipt, and/or photos.Posted on Aug 23, 2016

Kathy Jackson:

I got a Galvanized Steel Beverage Dispenser from Walmart and when I got it home it has the spot missing. How can I get one? Walmart no longer has them in stock.Posted on Aug 23, 2016


I purchased two patio umbrellas from Wal-Mart.# BH 16-092-599-11. I bought them in Feb. on line because last year they were sold out in April. I set them Memorial Day weekend. Yesterday I noticed that the black stripe has now turned brown! I am very disappointed with this product. My last umbrella lasted for many seasons. I am very careful to cover the umbrella when not in se. I do feel this is not something that should have faded so quickly and I am hoping to find a resolution for this problem. As can see there is a letter they will not type on this site, hoping it is readable. Posted on Aug 22, 2016

Janet Dorion:

Hey. I have 4 sets of off-white bhg dishes. They were beautiful and I was so excited to find them! After a short time, the dishes all ended p getting black marks (Ok I don't know why, but the letter after T and before V won't work in this email). They are so dirty looking from the fork marks, that I can't even serve anyone who comes, food on them. They are very embarrassing. What I want to know, is why did they show all the fork marks and how do I know that your other dishes just won't do the same thing?!Posted on Aug 17, 2016

Teresa Omohndro:

I recently ordered the 7 piece Better homes and gardens deerfield patio set from Walmart. The order came in three different boxes on different days. First the swivel chairs(2) came in with missing pieces. I called Bond Mfg. to ask for replacement parts, the toll free # on the instructions repeatedly gave me a recording that told me I had dialed a # that was not available from my calling area or I got a recording about medical alert bracelets Finally after more than a dozen attempts I was connected to customer service where the lady told me she was mailing the parts the next day and I to. expect them in 7 -10 days. I still have not gotten them after 16 days. The 4 chairs came in a few days later with no problem. Then a few days later the table came in - 11 of the 15 slate tiles were broken - there was no padding or protection. I tried calling the # again and after several failed attempts I emailed Bond Mfg and asked for them to ship new slate tiles. The response was to return it to Now how was I going to do that after we had to rip the box apart to remove the table.Posted on Aug 16, 2016

Patrick Roberts:

I purchased a gazebo threw from better homes and gardens and the canopy has torn also the awning i have left my phone number but no one gets back to me..Posted on Aug 14, 2016

Amber Suddeth:

I bought a better homes and garden stainless steel 10.6 gallon rectangle trash can from Walmart a little over 3 months ago and the back of it where the medal crease goes all the way down the back corner is coming apart I tried to take it back to Walmart but they would not take it back since it's been longer than 90 days. They told me to contact y'all to get it replaced...Posted on Aug 14, 2016

Erika Palacio:

I purchased a gazebo in April and it has literally fallen apart. The tent has ripped on each corner which has caused it to be just hanging down. I have tried several phone numbers to reach your warranty department with no success. I find it incredible that this $200 gazebo has completely damaged within 3 months of use. I believe this gazebo is not made for the Miami rainy weather. I hope you help me find a resolution. I can send you pictures of my gazebo. I appreciate your help on this matter.Posted on Aug 11, 2016

mike frangos:

I've been leaving messages for 2 weeks no one has called back about a lost item is everyone away? please try again number is 541 535 3532..Posted on Aug 09, 2016

Manuel Lopez:

I buy a furnished about six months ago and is damaged I call Walmart they didn't help me with the parts I called diferente# from bhg no answer from you guys at allPosted on Aug 09, 2016

Cheryl Schroyer:

I paid for a Better Homes and Gardens coffee table at Walmart on 07/30/2016. I asked the person who assembled the coffee table to save the paper work in the box and he did not. I was wondering if you can get me the paper work? LR03 BH45-021-399-01 Cheryl Schroyer [email protected] (937) 546-5049 If I don't answer I'm at work and will try to call back.Posted on Aug 08, 2016


I have purchased now 11 of your accent wax warmers and on 6 of them the electrical component has gone bad. Is it normal for these to only last about 6 months? Do you warranty your products? I understand they are only 10.00 each but now I am into for 120.00 and I just had two more go bad. I would understand that maybe one or two in the bunch but not six.Posted on Aug 08, 2016


I am trying to find replacement cushions for my Better Homes and Gardens furniture. Can you help me?Posted on Aug 05, 2016

Alicia lapham:

I ordered the better homes and gardens canal drive cabin style gazebo 11x11 from Walmart. I put the entire gazebo together and got the last section with the side awning and noticed that I had two f1 pieces for the side arm rather than an f1 and f2. With the entire piece out together I was not going to take it down and return it. Is it possible for you to send me the f2 piece so that I can use the side awning. This has been really disappointing.Posted on Aug 03, 2016

Jessica Bumbasi:

I have purchased 2 of your high priced items one being the BHGgazebo for $350 and large 10ft umbrella $179. 00 both with missing parts. It was stated in the direction to not return to store but call 1800 customer service number given well needless to say the gazebo tent has not been used for 1 month and 1/2 that how long I've been awaiting the replacement canopy, and have been ignored 6 consecutive times. Umbrella customer service had not responded since 7/2. I need to know why you do not stand by your products and make your customer go through this. I have an important event to plan and everything has been placed on hold due to poor customer service. If I do not get his taken care of I will be returning these products back to the store and will not shop this name brand product again..Posted on Aug 03, 2016

Elizabeth Tolle:

I am having issues with a recliner I bought only 1 year ago and the welding has broke. Not satisfied and need some advice.Posted on Jul 31, 2016

Barbara Klein:

Hello, At last I have be given a few minutes to sit back, relax and enjoy this wonderful magazine! I purchased this special edition, "get together", its a party. several weeks or even months ago. Unfortunately, it has sat on my coffee table ever since due to no time for myself and I know I am among many mothers in the same situation, ha! I have picked it up and put it back so many times, however, at last, this afternoon, I was finally able to look through and read every page! This was one of the Best Magazine's that I have ever had the pleasure to read. I wanted to make sure you, all of you knew, that you did a Fabulous job in every area! Not only will I use the recipes and the ideas that you shared. I want to purchase more copies to give to my friends. I think this should be an on going magazine bring New Ideas, Yummy Recipes Fun and Refreshing whats to Entertain! Thank you to you all! Sincerely, Barbara KleinPosted on Jul 31, 2016

Maureen Overton:

i have tried several times to restart by subscription to bgh on line to no avail. please help me! i placed the magazine on hold and now i need to restart it. Ma reen K Overton - it may be nder Terry L Overton 25518 S Canal St Channahon, IL 60410 [email protected] boogen21comcast.netPosted on Jul 30, 2016

William Trcotte:

I got a BHG recliner for Christmas 2015 and the recliner's footstool portion is no longer extending out. I don't know how to get another chair.Posted on Jul 30, 2016


Hello, About 2 months ago my wife and I bought 3 of the 2 inch faux wood white blinds from BH at Walmart. All 3 boxes had appeared to be returned to store, and they were the only 3 there. So we bought them. The first box had a lot of tape on it as if someone had returned it and couldn't get it into the box. All the pieces were there. The 2nd and 3rd box that appeared to be in better shape, are missing several pieces, and both times I called Walmart they had not gotten any of the blinds in yet so there was no point in me returning them to exchange. The pieces missing from the 2 sets of blinds are: 1 left and 1 right mounting bracket, 1 valance (for the top of the blind), 4 valance clips, and 8 of the longer screws for mounting the brackets. Any way to get this missing hardware? Please Help.Posted on Jul 28, 2016

Ranee Cobb:

Good morning. I purchased the 9' garden umbrella at Walmart. The bottom portion of the pole is bent and chipped, so I'm unable to use the umbrella. Walmart is telling me that I need to contact you for a replacement pole. I would like to be able to use this umbrella so I look forward to hearing from you. 910-382-1867.Posted on Jul 27, 2016

M. Gill:

I have cancelled an account repeatedly #10010847787 last year and this year i returned the book -Christmas FTH vol 21. Yet you still bill me. please cancel this account and never send another book or i will be seeing a lawyer and reporting you to the better business bureau. Maureen GillPosted on Jul 26, 2016

sheila reynolds:

I'm very angry. I paid for a dish set and the large plate has a chip. I sent an email to the given address and the response I get says that only two sets allow for replacements. It doesn't say that on the box or the information (that I still have) that is given. It says to contact via email and not to take back to the store. If not fixed, I will be lodging a major complain as well as blasting the details all over the place online.Posted on Jul 26, 2016

Shawn Stewart:

On 2/16/16, I purchased the BHG Stonehaven Futon from the Battle Ground, WA Walmart. After 3 uses, I weigh 130 lbs, 4 welds failed and one of the metal bars folded at the screw. Walmart won't exchange it or refund my money as its been more than 90 days. I have left more than a dozen messages with BHG product support and no one has had the common courtesy of returning my calls. I am outraged. My grandmother's, my mother, swore by the BHG name, if they endorsed it, that was good enough. How sad that BHG has gone the way of so many other businesses, caring more about profits than customers. shame on them.Posted on Jul 25, 2016

Timothy Jones:

My gazebo bought the Walmart was received damaged. I Erected gazebo and the hinge broke on the corner pole which bent the rods that hold the shade in place and tore the shade. I've had the gazebo for less than 2 months. Can send me replacement parts to fix it. Walmart DOESN'T HAVE BH&G phone # & told me to take the gazebo down, return it & order a new one. My wife & I could barely erect it the first time let alone take it down, bring it back and erect the new one. Please contact me and I'll tell you which parts I need thanks.Posted on Jul 22, 2016

Viviana Dunay:

To Whom It May Concern, On Monday evening my Homes & Garden patio set was delivered. In order for husband to get the set out of the box, he had to cut p the box. On Tuesday morning I took all the plastic off the chairs, table, & pillows. I then attached the arms to each chair. At that I realized that one of the arms was too short; therefore, there is not way I could attach it. I also noticed that the table was very unstable. Upon further inspection, I realized that the table was only balancing on 3 legs, for one of the legs was bent inward. I called Walmart & they recommended that I either return it in the original box, which is in a few pieces, or call Better Homes & Gardens. I called 515-284-2180 yesterday & left a message. I would definitely prepare to have the one left arm (when sitting in the chair) & table replaced. The set is Dawn Hill 4 piece aluminum conversation set. My order # is 4591616-153533. My cell # is 201-725-4075 or home # 623-551-8333. Can I get these replacement parts?Posted on Jul 20, 2016

Shawn Stewart:

On Feb 16 2016, I purchased the Stonehaven futon from Walmart in Battle Ground, WA. The item was for our cabin and was set up there, used a total of 10 days by me, 130 lbs, and it is now unusable. Welds failed in 3 places and one of the metal tunes bent at a screw, all leaving multiple sharp edges. Walmart will not honor the year warranty, in fact after 90 days they will do nothing. I've left 3 messages at BHG product support and no call back. I am extremely upset.Posted on Jul 19, 2016

Mari Bennett:

Hello, I wold like to stop getting mailings from BHG. 9423/196 Mari Bennett 4829 W. New World Dr. Glendale AZ 85302-5139 ThanksPosted on Jul 17, 2016

Debra Congram:

Please tell me how I can get replacement cushions for the Azalea 2-seat set. Very much enjoy the chairs but need new pads and wold like new colors, too. BTW, the letter "Yew" isn't typing on this comment "Yew" can see!Posted on Jul 16, 2016

Angelia Smith:

I bought a table and 4 chairs for my screened in porch. I woke this morning to find it shattered on the floor. The screen doors were locked. Nothing else on the porch besides a kids table and chairs. Has this ever happened before. I noticed it didn't really have a brace under it just some small braces around the edge. My family eats almost every meal here. So glad this did not happen while we were sitting there. Feel free to e-mail me or call me my phone number is 270-250-2519.Posted on Jul 15, 2016

Priscilla Berry Nelson:

I purchased a patio furniture set with MODEL BH1609209919, Better Homes & Gardens Byron Valley XBack 5 PC Gas Fire Pit Set. It just arrived today and is missing the back of ONE chair. I have all of the hardware. I just the need the X black metal back to the chair.Posted on Jul 14, 2016

Fran sqeo:

I purchased a 4 piece carter hills outdoor conversation set st Walmart. When I purchased it the box was falling apart so the gentleman at the store removed the box and I took it home in pieces when I decided to put it together a few days later I noticed that all the hardware is missing now I am notable to enjoy my set please help.Posted on Jul 10, 2016


I purchased a gass grill from Walmart and the first 2 times I used it it was fine. Every time I use it now I make sure it is clean and the grease drip tray is clean, but I had been having a fire in the grill. On the 4th we tried again for a cookout and all the food and the grill caught on fire. We had to use an fire extinguisher to put it out and all the wires were on fire. I am looking for a refund for this faulty grill.Posted on Jul 06, 2016


Dear sir/ madam I am writing in regards to the amazing product I purchase at Walmart I have 2 oil different users they are absolutely wonderful scentsy want anywhere from $130-$290 for a different user.. but if you ask me the better homes ones are better. I use the products every day and I was so happy with the first one that I bought a second one and bought one for my mom and one for my grandma for mothers day. They are happy with them too. Thank you for this wonderful inexpensive product. I hope to buy a few more in the future one for the bathroom and maybe one for the kitchen. I was hoping for some samples or even just some coupons my address is 722 Lincoln ave. Owosso, Michigan 48867. I hope to hear back soon. Thank you for your time.Posted on Jun 30, 2016


I received the traditional tufted bench with turned wood legs navy. The only problem is that the legs were not included so my order is not completed. I am looking for a resolve of this matter.Posted on Jun 29, 2016

Jeff Scott:

I purchased the 4 piece Castlewood Solar powered Landscape Light Set from Walmart. I picked them up the 6th of June. One of the lights in the set is not working. I replaced the battery and it worked for two nights then would not come on again. Apparently the solar cell is not charging the battery. What do I need to do the get this one light fixed or replaced.Posted on Jun 29, 2016


I am having a difficult time finding the better home & garden thick & plush towels in Bombay brown. Will they ever have that color again?Posted on Jun 28, 2016

Lynn Bowman:

Trying to find out why you stopped making the Posies & Plaid Comforter Set. It was turquoise & orange, light weight. Four piece full comforter set.Posted on Jun 28, 2016

jo d blain:

I am trying to cancel a subscription, I've been receiving for months. I didn't subscribe for it I don't read this and hope I'm not paying for it. Jo Blain 30 N. Rainbow Drive Dayton, Nev 89403 BHG1835193572Posted on Jun 23, 2016

Kathy Nail:

I have already tried to put a complaint here, but it doesn't show up. Do, I'll try again. Several weeks ago, I purchased The 7 piece Therese comforter set. I really love it except for the cheap bed skirt. As I was trying to put it on it tore in several places. Seem like it was made out of paper. Very poor quality. I really would appreciate a replacement bed skirt or my money refunded. I would appreciate some kind of response. Thank youPosted on Jun 22, 2016

Faith J:

I purchased the Azalea 4 piece conversation set.A very beautiful set,but I live in Las Vegas and it hasn't even gotten very hot yet and the set cushions are melting.I went into the walmart that I purchased and showed them a video of it actually melting.This set cost me 599.I need help.I can't leave the cushions outside at all because I'm afraid it may catch fire.All the visions are melted on one corner or in the middle.I need help in getting this replaced as soon as possible.Thank you.Posted on Jun 16, 2016

Cnanah Ransom:

Look to buy parts for my BHG grill. Please follow up with me at 313.319.6055.Posted on Jun 14, 2016

Stacey Hghes:

A few months ago,I purchased a Better Homes and Gardens wax warmer from Wal-Mart in Jennings,LA.I wish I would have known sooner that it was a waste of my money.I should be able to get my money back for it.It never melts the wax enough to smell anything. Posted on Jun 13, 2016

Cindy Koran:

To whom it may concern, I received a Christmas Cooking book that I don't want and also didn't order.I have asked several times in the past to please remove my name from the list.I am not sending payment and I will be looking in my e-mail for a postage paid statement. I am not paying postage for something that I didn't order !!! Again remove my name from the mailing list !!!!,Posted on Jun 07, 2016

Bruce B:

I ordered the Better Homes and Gardens Sawyer Cove 12 x 10 Barrel Roof Gazebo from Walmart online. Price: $399.00 Sold by Order placed on April 5, 2016 Order #3671681-643838 The product sent me was advertised as being 12' X 10'. That was false advertising. After assembled, it is only 12' x 8'7". The initial delivery damaged the merchandise and had to be returned. The second shipment arrived intact but I had to show the driver how to use his own motorized tailgate to deliver the product. The product came in two boxes weighing over 200 pounds. I am 67 years old and personally carried the unit, piece by piece, to my patio on the 4th floor to assemble. After completing assembly on the roof, I discovered that the unit sold me was considerably smaller than the product advertised on the Walmart Internet site. I have copies of the Internet ad, their order that was emailed me and pictures of the completed structure if requested. All documentation from the company and their website show the incorrect dimensions of the product. Disassembly and remoPosted on Jun 06, 2016


I love Bhg magazine, newsletters and when I google info and Bhg pops p it's the 1st place I used to go. I need to get this off my chest. It drives me crazy that I have to login every time I want to view a online page. I have so many passwords I can't remember them all and who has time to use the forget password and wait for email then change password. It's finally got the best of me and I am blocking Bhg from my online searches and I don't go near Bhg on interest. It's a shame you make it so difficult to read and learn from all the great info you provide but it is too time consuming. I sure hope someday this will no longer be an issue. I have cancelled my magazine and digital magazine because I want fast answers, inspirations etc. I'm not the only one that feels this way. With all the competitors I would think you would want to make your sites user friendly. Such a shame and so disappointing.Posted on Jun 03, 2016

Sherri Oakes:

I recently purchased a diffuser from Wlamart. It was $19.99. I used it 2 times and it worked just fine, however it no longer turns on. I do not have a receipt or box for this purchase. I don't want to return it, I would just like one that works.Posted on May 31, 2016


I purchased the BHG 10x12 Emerald Coast Steel Pergola at Walmart and the bag of hardware is missing. Currently showing out of stock on Walmart website for over a week now. Is there any way I would be able to obtain the bag of hardware? I really like the pergola and cant find another of this size for the price.Posted on May 23, 2016

Melissa Sherman:

I have 25 Bhg flip tight containers of different sizes. The lever on the lids has broken on all except 4. How do I get replacement lids? I love the containers. Lid lever needs to be redesigned or be made with a stronger material.Posted on May 19, 2016

Karen Kassebeer:

I got a Better Homes and Gardens stainless steel mixing bowl set from Walmart this spring. Initially, I was happy. I even got a free trial subscription to the magazine. However, when I got pregnant, I read, "What to Expect When You are Expecting", and I decided to purchase a lead-testing kit to see if my dishes, bowls, etc. were safe. Sadly, and to my shock and disappointment, these bowls tested positive for lead. I was so disappointed! Please stop outsourcing to China! link to item: on May 16, 2016

Kathleen Zak:

I have never received my free tote or any free gift other than recipe books since I have subscribed to the magazine.Posted on May 16, 2016

Kathryn Bryan:

I bought two sets of Better Homes & Gardens 300 count sheets from Walmart. One set was thick and never softened. The other set was thin. The bottom sheet stretched out after sleeping one night. I doubt I'll by your sheets again. Sincerely, Kathryn BryanPosted on May 13, 2016

Janice Morgan:

Some months ago I purchased a set of your 400-thread count sheets from my local Walmart store. After using them a few times and of course washing them, the fabric is starting to come apart; not the hem, the fabric is tearing. Also one of the pillow cases is coming apart at the seams. I would like a replacement set or my money back. $49 is too much to pay for sheets that fall apart. Thank yoPosted on May 04, 2016

kathy Curnutte:

I am searching for Melissa Van Hise Nantcket print. It is advertised as $149.00 by BHG on site it is $238.00. I would like to order this print at advertised price Melissa Van Hise MVHI1983 from Walmart | Shop. › ... › Wall Art Prints Better Homes and Gardens Shop for Melissa Van Hise MVHI1983. On sale for $149.99. Find it at Shop. You've visited this page 2 times. Last visit: 5/1/16..Posted on May 02, 2016

Mary Ellen Flemming:

How can I find out about getting hose plans for a house of the year in 1984 or 1985.Posted on May 02, 2016

Lois Barnett:

I bought 2 of your rugs at Walmart and the second time I washed them the fibers started coming out leaving patches threadbare. They were nice the big one was $30.00 and the small was around $16.00. They were light green and reversible. If you will be so kind as to send me an email address Will send pic.Posted on Apr 30, 2016

Bonnie Repka:

I just love the scented wax I use it every day. Where can I get a coupon, or how on the world can I actually talk to someone. Trying to get you customer service number is impossible.Posted on Apr 27, 2016

Shelbi Dowd:

I have emailed quite a few times now regarding a outdoor table and chairs set purchased some time ago and the table peeled shortly after purchase and cushions wore out soon as well We were supposed to hear back from a customer service rep and they never followed back up with me. We are very unhappy with this product and have not received good customer service. I have emailed several times with several pics of the product with no response.Posted on Apr 25, 2016


Where can I buy replacement cushions for the Azalea Ridge Patio set? I can't seem to find them anywhere.Posted on Apr 24, 2016

D. Collins:

Purchased the BHG Azalea Ridge 3 pc. wicker bistro set a couple of years ago and Walmart and have been not be able to locate replacement cushions anywhere. Odd sizes. Can't find. Now the set is basically worthless without cushions.Posted on Apr 15, 2016


model bh16-093-599-30 new neither lights at all. i didn't see any tab for the battery to be engaged is there one i missed? i see a on-off switch didn't make any difference any help will be great ..thanks.Posted on Apr 14, 2016


I recently purchased your 7-piece Regent comforter set. It's absolutely gorgeous in Ivory and black however the stitching in the black section to hold the fabric to the batting is white. This should definitely be corrected as it is a major mistake. I have taken a picture in case you're curious. Thank youPosted on Apr 11, 2016

Cathy R:

Hi, I am interested in your item stainless steel 4 burner gas grill with side burner for $248. I want to connect this gas grill to the natural gas line to my house. Am I able to? please advise.Posted on Apr 11, 2016

Andrea Ehmann:

I purchased the book BETTER HOMES AND GARDENS EAT HEALTHY LOSE WEIGHT from in Jan. for $10. I returned it on 2/8 via the post office. I requested my money back because the book was not something I would see. I have not received a refund yet and am requesting that you help me with this. Thanks very much. This is my second request. Andrea Ehmann 531 Westfield St. Rochester, NY 14619 Phone: 585.527.0429Posted on Apr 07, 2016

Diane P:

I called the contact # on a Heirloom King sized Comforter set recently for a problem with a Heirloom Comforter set I got from Walmart. The fabric was pilling very fast and looked and felt terrible. I keep it folded back on bed and am very clean and neat with my belongings so it was not normal to do so. The representative told me BH&G will send me a new one. I gave the one I had to away since she said that. Now it has been over a month and I have not received the set! She took my address and everything so I don't know why it never came. Can someone please contact me regarding this? I am not happy at all since now I cannot even return the set to the store!Posted on Apr 05, 2016

Michael Papay:

I am interested in obtaining an additional remote control for a product I purchased at Walmart. Item is: 3 pack Vanilla LED Pillar Candles, BH44-059-399-03. With the candles in different rooms it is important to have an extra remote. Can you please help me with this request.Posted on Apr 05, 2016

Carrie Mook Bridgman:

Last spring I received a Better Homes and Gardens Paxton Place patio umbrella stand as a gift. I also received a complete patio set from someone else, so I did not need the stand. I placed it in the garage, still in its box, to be sent back And well. I have recently discovered it again. How can I send it back? If I open the box, will there be a return slip? I didn't want to open it, since I wanted it to be clear that it had not been used.Posted on Apr 03, 2016


I recently purchased this entertainment center and there were no screws or knobs in the box.Walmart will not honor the exchange because they do not carry on their shelf any longer.I am not wanting a refund,I am wanting the parts that go with the entertainment center or at least a voucher to purchase another entertainment center.Can you please help me with this?Thank you. on Mar 31, 2016

brittany rochester:

Recently I purchased one of the BH&G diffusers and have had no issues until last night. Absolutely have loved it until this point. I always use it correctly and only fill with water to the fill line and I put the cover on then seal it. For some reason it decided to leak and water went every where. All over my table and all over the cord which caused the diffuser to flicker like it was about to short out and it now doesn't work. I'm disappointed because using this diffuser with a few drops of essential oil was the only way I could get my infant to sleep at night. Luckily I was awake when this happened but I'm afraid it may have started a fire had I not. Is there any way for me to get a replacement or am I going to have to be out $20? Thank you so much for any help.Posted on Mar 29, 2016

Bruce Weigel:

Hello,My Name is Brce Weigel. We got one of the stone top patio table setups last year from Walmart.The table was covered over winter with a poly tarp.This year now it is full of cracks.Is this still under warranty?Of course I do not have receipt anymore as I never keep them.Not sure how to send you a picture of the cracks. What are my options,as I said we got it end of last supper on sale, I would say total there are about 6 cracks in it.There were none when we brought it home.Thank you.Posted on Mar 28, 2016


I have wrote SEVERAL times about my kitchen mat that has molded. It's nasty and a health issue. I would like a refund or a replacement. It was only $8 but it's nasty. Why make a product for kitchens that mold. It's the mocha and lattes beveled edge. No one will respond to me and it's pissing me off. Do they even test products before they just decide to ship them out. This just looks bad on them. My children play on the floor while I cook and clean and they were near and on that mat. Posted on Mar 24, 2016


We like the cross mill TV stand and what we are looking for is the TV stand that has the capability to support a 55 inch flat screen without sing the base TV stand.Posted on Mar 21, 2016

Bill Dolan:

I purchased a BHG 5 piece Dalton Park Dining Set at Walmart, when I opened it there was no how to instructions on getting it together. So I looked on line, nothing, I called Walmart, nothing, I called BHG and all I got was leave a message, so nothing. The piece took way longer to put together then it should have, good thing I can do things like that. Not a happy camper right now.....Posted on Mar 19, 2016

Robin willis:

I think you have a typo on page n10, April 2016 and meant precocious not precious-Posted on Mar 18, 2016

Lora Grbbs:

I bought a better homes and gardens Maddox crossing dining table and it did not have any of the hardware with it. How do I go about getting these?Posted on Mar 13, 2016

Debra COle:

I got several magazines ordered and wanted one order to be added to the first one to extend the order. It didn't happen and I told them I got additional copies and was told they'd add the orders together. When I enter the order # for the latter one, it changes to an old 2014 order. It is hard to get to talk to someone or for someone to call back. Not good. I need someone to call back. I emailed and asked for a phone # and no one replied with the #. I'm not happy.Posted on Feb 26, 2016

Rachelle mccart:

Again I have to received two subscriptions of my better homes and garden magazine one under j.mccart. and one under Rachelle mccart. Bhg529377152 and bhg1849450497 last month I received Jan and Feb at the end of the month.Posted on Feb 26, 2016

joann harlow:

ordered wrinkle free sheets i am very disappointed there NOT wrinkle free worse sheets i own. will no order this brand again.Posted on Feb 25, 2016

brian weiland:

Very happy and at same time very disappointed in walmart and how they are handling a product we recently purchased. One of your square 8 shelves. One is okay other every board has dents in the wood or deep scratches. purchased them 2 days ago. I am appose to take it all apart and send it back ? Not going to happen and walmart says i have to deal with better Homes. If i don't get a response i will drop it off at walmart customer service desk and dispute the charges with capital one. And i will return both. Not a good business practice in my eyes.Posted on Feb 25, 2016

Tracey Kroft:

I purchased a wax warmer from Walmart that for some reason has leaked wax down under the tray and covered around the light bulb. If not noticed could have created an electrical fire.Posted on Feb 14, 2016

Holly Lane:

Hello, I purchased a better homes and gardens wax warmer from Walmart. It has since shorted out and overheated via the on switch on the cord. I no longer have the box or receipt for Walmart for product replacement. Due to the possible fire hazard with the short, I wondered if this was under product recall, or it if was possible to get a product replacement. Thank youPosted on Feb 14, 2016

Linda Jorda:

I bought her a BH&G 4 bag laundry sorter. There were no directions in the box and it looks as though we need some kind of screws to assemble it. We are totally lost on how to put this together.Posted on Feb 10, 2016


I received the 21 pc stainless mix/mea set for Christmas and today Feb. 8, 2016 was the first time I tried them. Well the lids do not fit the bowls and keep popping off!! Is there a way to get them replaced?Posted on Feb 08, 2016

Vicki Miller:

We have a Better Homes Gardens Mission Wood Fton. It's in a room that rarely anyone is in. I was cleaning and noticed that the mattress pad wasn't like it was supposed to be. The two metal pieces that hook to the frame are BOTH broken! They were both hanging onto the frame and when I went to screw them back in place I noticed both sides were broken. I need replacement pieces sent to me, and need to know where to get them. Thanks.Posted on Jan 24, 2016

Dianne Melahn:

I got a BH15-084-899-02 ( at 3 in 1 brown tv stand) from walmart. The problem is the back of it where the tv is placed the holes are misalinged and the tv hangs crocked. Is there anyway to get another back assembly to hang the tv on? I can take pics of the old one.Posted on Jan 12, 2016

Brenda Dixon:

Received a Scented Wax Warmer as a gift. Plugged it in to use this Christmas with a scented wax cube in place. It melted perfectly but when I turned it off that night and emptied the remaining wax, I noticed that there were small spider cracks all thru the warmer disc. First time I used it! Is that supposed to happen? Never had one of these before and its got the prettiest Amaryllis & Paperwhites flowers on it. Perfect for Christmas. Safe to continue using? Please advise.Posted on Dec 23, 2015

Candi Collins:

Hi, I bought one of your floor lamps from Walmart and my grand daughter knock it over and shattered the large top shade. I have tried to find a replacement and can't seem to find one. I can't afford to buy a whole new lamp but would like to see if you have replacement shades and how much it would cost? I have the Floor Lamp Combo, Bronze Walmart # 001766873. If you could please let me know if you have them and how I could get one that would be great! Thank you and Merry Christmas! ??Posted on Dec 13, 2015

Jan Holmes:

I purchased the Better Homes and Gardens 350 Thread Count Hygro Percale Sheet Set and an extra set of pillow cases from Walmart. They felt great until I washed them. I have never had sheets to wrinkle as much as these! They also have a crinkle paper sound and feel after they are washed. I refuse to iron sheets and pillowcases! I would like to exchange them for different set. I still have my receipt, but have thrown away the packaging. What can I do??Posted on Nov 23, 2015

Paula Duda:

I picked up the new addition of the Better Homes and Gardens Christmas Cookie magazine today. Imagine my surprise, and disappointment, when I realized all you did was change the cover from the 2011 edition! The photos and index are exactly the same. Not at all impressed and now I'm out $8.99.Posted on Nov 22, 2015

sonny rider:

I purchased a set of dishes which was found broken, a notice found in the box which instructions told me what to do. It's been 5 weeks and no information on the replacement dishes. Have they been sent? I would like some information please.Posted on Nov 20, 2015