Dhgate Customer Service Contact Number

If you have any feedback, reviews, experiences, complaint or any query related to the products or services of the Dhgate, then you can contact through its customer service number as shown below.

Dhgate Customer Service Number

customer service detail of the Dhgate may or may not be tollfree. Here Dhgate shares customer service number, customer service email id,
address detail of Dhgate as well as other related links that can assists its customer to tackle their problem.
customer service number of Dhgate : 00086-10-82257676
Email id of Dhgate : service@dhgate.com
Address detail of Dhgate : 6F Dimeng Commercial Building No.3-2, Hua Yuan Road, Haidian, Beijing, China
Address detail, email id and customer service number of Dhgate as shown above can help you in conveying their problems, suggestions, possitive feedback, negative feedback as well as reviews related to the products and services of the Dhgate.


How do I contact DHgate?

DHgate provides a function so that the buyer can contact the seller easily. You can contact a seller by clicking the button "Ask seller a question". It is on the right hand of the product page. You are needed to register or login before you can do this process.

Can I call DHgate?

While DHGate.com does not have a toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other DHGate.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you.

Where is DHgate located?

ChinaDHgate is based in Beijing, China and was founded in 2004 by Diane Wang, a Chinese businesswoman who has had the distinction of representing China at the G20 Summit. In its early days, DHgate facilitated trade between Chinese manufacturers and small and medium-sized businesses around the world.

Is DHgate com legit?

DHGate is a legitimate site with millions of members that's been trading since 2004 - it's certainly not a scam and while the quality of sellers on any wholesale marketplace can vary, with DHGate you can check their customer ratings before risking any money.

Is DHGate com legit?

DHGate is a legitimate site with millions of members that's been trading since 2004 - it's certainly not a scam and while the quality of sellers on any wholesale marketplace can vary, with DHGate you can check their customer ratings before risking any money.

Where is DHGate located?

BeijingDHgate is based in Beijing, China and was founded in 2004 by Diane Wang, a Chinese businesswoman who has had the distinction of representing China at the G20 Summit. In its early days, DHgate facilitated trade between Chinese manufacturers and small and medium-sized businesses around the world.

Is DHGate legit 2019?

Yes, DHGate is legit. It is not a scam because they will never steal your money or credit info. And you will get any item you purchased from the platform.

Will DHGate steal my money?

So yes, you can buy without worries. There may be some bad sellers,like any other ecommerce sellers website, but if something happen, DHGate will return money back. Also make sure you buy from high quality sellers , depending of their Feedback and product review.

Is DHgate com legit?

DHGate is a legitimate site with millions of members that's been trading since 2004 - it's certainly not a scam and while the quality of sellers on any wholesale marketplace can vary, with DHGate you can check their customer ratings before risking any money.

Where is DHgate company located?

It is the largest B2B-cross-border e-commerce trade platform in China. The company is based in Beijing and is available worldwide.

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Comments (79) on Dhgate

Steve Quate:

I have been trying to get a refund for two weeks. The customer service website send questions but you hit a certain question and the page is blank. I got a feeling I'm gonna get ripped off and not get my money back. I cannot get seller to get back with me nobody wants to help me get a refund. This is a horrible site. I would buy a lot but the user use is awful.Posted on Sep 10, 2016

Ieuan walker:

Hi I order two iPhone 6s plus one in gold and one in rose gold the gold is in 5.5 inch screen with logo witch that's Rough but the rose gold iPhone 6s plus is a 4.7 inch screen with logo but I meant to order the rose gold iPhone 6s Plus in 5.5 inch screen to not a 4.7 inch could you change the rose gold iPhone 6s plus to 5.5 inch screen with logo please thank you.Posted on Sep 10, 2016

Ricardo Tranqille:

I need one of your representatives to contact me immediately. I have a package, I’m tracking it said it was - delivered - signed for by: cihan Calhan Istanbul ikitelli basaksehir 10:59 1 piece. This package is supposed to be coming to American.Posted on Sep 10, 2016

Kristy Clark:

I have not received my order and have contacted the seller they gave me two invalid shipping numbers. I am not happy with customer service at all.Posted on Sep 09, 2016

Suzanne andrews:

I am calling the better business bureau I have a order number 240253060 that I paid for on June 28th 2016 and I am being billed again on my credit card. I want this taken off my credit card and want my account with dh gate cancelled. I have only ordered one item and very disappointed My account needs to be credited. I have tried chat online calling and cannot get through or a response..Posted on Sep 07, 2016


My payment for a looney toons Michael Jordan jersey was debited from my credit card 08-16,2016. I have a PO #332219276 which DHgate company stated was my tracking number? The package has never been received by my grandson in Stockbridge, GA. Name for delivery is Isaiah Maxwell. Please Sharon GriderPosted on Sep 07, 2016

Cindy acosta:

Hello i made an order on 08/31/16 and never got a confirmation number. It was 120 PC of kylie lipgloss kits. Their is no order on my dhgate account of the kylie kits can you please send me a confirmation number because they already took my money from my account. My email for this account is. Cindyacosta@gmail.com.Posted on Sep 03, 2016

Ronald Hodge II:

Hello I was just checking to see how long on my order. I purchased a Brandon ingram lakers team jersey. My name is Ronald Hodge and could you get back with me on your earliest convenience. Thank youPosted on Sep 03, 2016

Maria Steele:

Hi there i just join to your company, and i don't know keeps telling me that i need to order at least 20 items, i just want 4, please help me as soon you can..Posted on Sep 02, 2016

Lafrancier Clark:

I order tennis for my grandon,I paid 60.00 for them and that was over two months ago and I have not receive bis shoes yet they were return back to China. I need to know who to contact and how to either get my money back or the shoes.Posted on Sep 02, 2016

Julia Clabault:

My order never arrived my credit card was charged. Your website is NOT working to send email for forgotten password. I was not able to live chat. I made another account to access customer service. My order was under leclabault@aol.com What is going on? Please locate where my pearl necklace is.. Julia Clabault..Posted on Aug 25, 2016

April Abney:

Um I had order so shoes in its be 3 weeks and I haven't got my shoes ... they Said it will take 6 days and I think this a scam and if you don't get my shoes or money back it will be so serious problem OK here.. Sincerely AprilPosted on Aug 20, 2016

Angela Robbins:

I bought a blanket for my son on 7/18. A few days later I was told it was sold out and asked to brick another item. I told them no I wanted the item I ordered and if they could not provide it I wanted my money back. I was then told it was back in stock and would be shipped. The item shipped after a few days I was not able to track it. I asked about this and was told the item was returned and sold out again and I needed to pick another item, which I refuse to do. I have asked for my money back twice and they won't refund it even though they can't provide what I ordered.Posted on Aug 10, 2016

Salil Gewali:

To, The Managing Director, Dhgate Dear Sir, It is all solemnity and with a deep sense of regret I am to bring to your kind notice the following: I purchased a high brand latest mobile phone, Vide Order no 241207758 -- LeTV Le Max 2 Pro X8 (with 64 ROM, and 6 GB RAM..) costing 426 USD from the SELLER -- "Dhgate2018" But this most unscrupulous SELLER (“Dhgate2018” ) sent me – very very low grade mobile Phone costing 150 USD –which I NEVER ever want and cannot keep !! (I have already 5 far better mobile phones with me…) Please kindly arrange to refund all my SPENT money ----- 426 USD + 36 USD – totaling – 462 USD..(36 USD being the DUTY charge I paid here in INDIA) Also, this SELLER has put me in most nightmarish situation for which I also duly claim for the compensation for mentally persecuting me and causing my business loss. ***** Please kindly note that the SELLER is forcing me now to keep that low grade MOBILE phone --- which i cannot keep except throw it in the dustbin. Please kindly help resolve this nagging issue as soon as possible.Posted on Aug 10, 2016

Robin millenac:

I have not received my order that was placed July 26. please call me at 1 830 5389t09. this is a wedding gown and the bride is getting nervous. the mailing address was 330 county road 5633 castroville Texas 78009. please let me no. call because my email mail down. please 5733 castroville Texas 78009.Posted on Aug 09, 2016


I placed 2 ordres on 7/21/16 I haven't recieved my order my bank was charged already, can you please let me know when i will recieve my order?? Thank youPosted on Aug 05, 2016

Eric David:

Please I order two pairs of sunglasses one on the 25 of July and the other on the 27 but never receive any one yet,Posted on Aug 02, 2016

Michael Whyte:

I have been trying to buy a yojimbo2 knife off your site 13 of your vendors say they ship to Canada. Yet when I go to play it says it won't ship to my address. Please tell me who is honest and will sell to me or due I simply put in bad comments about these sellers.. Please help me.Posted on Aug 01, 2016

Scott rhea:

Made a purchase with you on the 19th of this month and never got a confirmation number and the money has been taking off my card it was for 2002 Honda cbr corona fairings for 336. Dollars please help..Posted on Jul 30, 2016

Monalisa Pal:

hi I am Monalisa Pal. I have been ordered a baby girl dress which is received by today. But i Want to returned it because of poor quality. Please return product and refund the money. My mobile no-0-8900340374.Posted on Jul 28, 2016

Donita McMahon:

Three orders that Dhgate received my money up front and I haven't received all my product's, with cancellations on orders, orders being short items, and just not receiving Items. This is for three to for orders from may 31 to July. If you don't refund my money on orders that were shorted, canceled or just not sent. I will be going to my. credit card company for a full refund. You give a guarantee all orders will be done correctly.Posted on Jul 28, 2016

Rachel Smead:

Why can't I place my order? First it says it is the wrong email address then if I try to set an account up it says email address is already taken?Posted on Jul 28, 2016

ajoke matti:

I place an order on the 24/07/16. And have made payment of the order. order number 241300839 which is $62.87, 241301265 which is $59.25 and 241301264 which is $21. All together in pound is £111.08 taken out of my account. After the payment, 2 of my order was cancelled by mistake. And have try to contact the seller, I was given this website to contact dhgate. Please I need my money back in my bank account. Have call my I was told that your company should send in saka letter with your company letter headed paper to my bank and the authorization code 025462. With my bank card details and the transaction date. On his (fax number 0138374334) thanks.Posted on Jul 27, 2016

Roxy Johnson:

I need one of your representatives to contact me immediately regarding orders placed off of my debit card. I did NOT authorize these transactions, Please call asap at 6622077776. My name is Roxy JohnsonPosted on Jul 27, 2016

al amin:

I am trying to order the water proof case for phone I sends the massage to the seller but they don't replay my massage its 3 day already. so please let me know thanks..Posted on Jul 26, 2016

Alexis mcvicker:

Hi I need assistance as I ordered wedding dress through your site seller says shipped DHL on July 14th however DHL has no record of anything. Tracking number I was given is not good nor do they have anything under my last name and now seller is not responding quickly. Getting married in few weeks and I am starting to freak. If someone could please advise..Posted on Jul 23, 2016

Luke Campbell:

I purchased a belt through bank transfer and i got an email stating i made the transfer but DhGate never sent me a confirmation email..Posted on Jul 22, 2016

Mariel Redus:

I ordered an item on the first and still haven't received it and the tracking number isn't working...wondering if you could help locate my package and see how much longer...thank you..mariel.Posted on Jul 21, 2016

Mary Grzesik:

Can someone provide me with a customer service number. (OMG, some letters don't print). Tried to contact them via email, chat, message and nothing works since all ask for my email and when I write it in, it says that's an invalid email address. Cant even log in to my account because I am told my email is incorrect. I have no way of contacting them. Need to speak to someone regarding a dress I want to order. Can someone help. Sorry about the one missing letter, don't know what that's all about. Thank You, MaryPosted on Jul 19, 2016


hi, Dhgate i need the dresses fast for my daughter dress please send me mail how many days take order after if its possible can delivers before 20 july 2016. thanksPosted on Jul 15, 2016

Curtis S. Leach:

Hi my name is Curtis Leach I am texting you about my package the problem I haven't received it yet so will you find out where its located do you have an 800 phone No.Posted on Jul 14, 2016

Curtis S. Leach:

Hi my name is Curtis Leach I am texting you about my package the problem I haven't received it yet so will you find out where its located.Posted on Jul 14, 2016

Nikhil Nanaiah:

i have paid online and i have booked the ip ad cover, but unfortunately its not at all matching its too big .i need a cash back please advice. where and which address should i courier the iPad back.Posted on Jul 14, 2016

Nikhil Nanaiah:

sir, i have got your parcel (iPad cover) but its too big which is not matching my iPad, i want to return it and i need a full cash back, kindly advice.Posted on Jul 14, 2016


I place an order since June for a 3D comforter set I haven't received my order yet but my credit card was charged for it. I haven't received any emails regarding the status of my order either. po#239451802.Posted on Jul 14, 2016

Jon Strohmeyer:

This is just a question about recent orders that are either in process or not completed.I have received confirmation from DH-gate on orders that need completed via payment. I started to order some things and lost my Internet connection. Later I ordered what I was after. I do not want to duplicate my orders. I need to talk to a human regarding my orders. Please will a English speaking representative contact me about this ?@ (530) 598-2746, thank you.Posted on Jul 12, 2016

William mccree:

Your website is garbage your sellers are rip-off artists are selling fake stuff I'm trying to return things they sent me the wrong product they are not in compliance I want to cancel the rest of money orders that I have three all but Joe had a fraudulent phone number why don't you have United States toll free number your website is fraudulent all I want is my stuff back all I want is to cancer what is still out there and I would like a phone call if your customers are important please give me a call but this site is a straight report.Posted on Jul 09, 2016

Catherine Nimely:

Hey this is Catherine Nimely I ordered hair and it didn't come as it was shown so I returned it and now I haven't got my refund back.Posted on Jul 08, 2016

Aliyah king:

i purchased a pink 3D marilyn monroe sexy lips phone case\purse, tracking number 240592116, I did not give you my correct address. my email is kingaliyah7@gmail.com.Posted on Jul 08, 2016

Terrel Hunt:

My orders were canceled and i was not refunded or given a reason why.Posted on Jul 07, 2016

LaKrystal Thomas:

I received a dress that was nothing like the pictures. I am in need of a refund so that I can ship this dress back because this is not what I ordered. How do I go about getting this situation handled?Posted on Jul 07, 2016

Alvino Pizano:

This is Alvino Pizano. I am mad because your website will not let me log in and check my order. My email is apizano1@ivytech.edu when will I get my order? My order number is 240271224. You had 24 hours to answer me before I have my bank put in a stop payment for that order. Thanks and have a great day!Posted on Jul 05, 2016

Amber Higgs:

I don't trust this cite because they told me that I was to receive my package 2 months ago and I still haven't received it. I paid them $137 for that camera and they took the money but I haven't received my stuff.Posted on Jul 03, 2016

Qiana Simpson:

I have not received my order got a call my shoes i order was out of stock and haven't heard anything else whats going on.Posted on Jul 02, 2016

Alicia Gibbs Ochsner:

DHGate, I had to complete a payment verification, which I did & submitted all the requirements. My status still says that you're waiting for payment verification. I'm trying to find out when my shipment is going to be ready for shipping. Was all my information turned in? Do I need to resend it? Can I pay for faster shipping since this has taken a week already & my order still isn't on its way? Please respond promptly, I have an event & I need my hair. ThanksPosted on Jun 30, 2016

Genya Taylor:

Do you guys do overnight delivery on human hair wig I have one in my cart and I would like it to be delivered in overnightPosted on Jun 29, 2016


I have sent you guys email about items I paid for but for some reasons no reply yet from dhgate. its been over 4 days now and am really pissed at the moment.Posted on Jun 29, 2016

Rebecca Vitug:

Do you have any existing customers service phone number or website. I can't seem to find a contact number that works. It always say number doesn't exist. What is dhgate email address? I have a problem with the very first product I ordered.Posted on Jun 27, 2016

Michelle patton:

My address is wrong please contact mePosted on Jun 25, 2016


I ordered a hat 6-14-16 the site said it would take 3-5 days. It's 6-23-16. I cant find anywhere to call. Or search my tracking number... Order number 239732268.Posted on Jun 23, 2016

Wanette Richardson:

I purchased a 2 piece outfit in May 2016.its been paid for and I still haven't received my merchandise.Please i want my outfit that i purchased or refund my money back as soon as possible.Thank you.Posted on Jun 22, 2016

joyce schtz:

My package went to the wrong address in the wrong state tracking number LS 900-322-8581. my email address is Foreveryong33.js@gmail.com.Please contact me with a resolution to this problem. Thank you.Posted on Jun 20, 2016

Roy Malcolm:

500 piece octopus fishing are great (5)start. Positive /need to change email address and password/having problems.Posted on Jun 19, 2016

terry wbhittaker:

I order e cig batteries last month. I paid $20.00 extra for 2-4 day delivery its been almost a month and have received nothing. My order number is 293018283. You have my money where is my product?Posted on Jun 19, 2016

essye hall:

Forgot how I signed in I've tried to sign in i order from you. The order number is Ls942162542CN $ my email is essye2010@gmail.com. my name is essye. I have not received my order. you can call me at 2695689558. Or email mePosted on Jun 11, 2016


kindly assist l paid for 4 orders with a payment reference code of my previous order kindly help this payment is not reflecting on my dhgate account email me to get details.Posted on Jun 10, 2016

Kristi nelson:

Hello, I received my dress but am not satisfied with the color or fit. It's too large and a darker blue than what I saw online. Please refund my card and confirm when that is processed. Do I need a return shipping form? How do I ship back? Thank you kindly. Kristi nelsonPosted on Jun 08, 2016

Patrick DeVito IV:

Hello, I purchased a pair of Pirate black yeezy boost 350's yesterday, and the money was taken out of my bank account, but I never received an email confirmation or an order number. Please help.Posted on Jun 06, 2016


Hello, my name is Lakeisha and I have been trying to reach the seller of the purchase of a dress that I ordered because I am not pleased and will like to be refunded because the dress is nothing like the pics online also my wedding is on the 18th of June and I don't have a dress.Posted on Jun 03, 2016

marie smith ishman:

I have cintact you all several times in regards to my order. I will be contacting our lical Chamber of commerce to report this site. My order was expected in four days nor have i had a response.Posted on May 26, 2016


I paid $60 to have my order ship with in 2-6 day & then they send me a message today saying that it can't be delivered until the end of the month. I really would like to talk to a person on the phone . 318-927-6573.Posted on May 17, 2016

Judy Greer:

I ordered a pantsuit and since February '16 I have been trying to return it because of spots on the back of the top, but no one will help me. The seller told me to wash it myself and DH-gate also said they saw a spot and for me to wash it and they released payment to the seller. The spots (three areas) will not wash come out. Chat, dispute, and evidence will not help saying invalid evidence. Many pictures were sent. If evidence was invalid, why was I told to wash out the spots. I want a refund now. Order 1683980746.Posted on May 14, 2016


I am pratap simha reddy. I ordered solar power bank (500000 mah). Order no 236298897. I am order 1-04-2016. But 42 days not coming there.Posted on May 12, 2016

linda fisher:

Worse place ever Ordered a camo first aid-kit j229079717 on January 25 2016/ still don't have it!! Confirmation is 32973527. I have called 50 times getting no answer/have emailed-getting no response/have tried chat. no help what so ever. The most horrible company i have ever dealt with in my life!!Posted on May 12, 2016

Shadaya tyler:

Hello, i order jordan 12 for 16 Barnett place and i don't know if you send the order out please respond back.Posted on May 07, 2016

Wanda Bourque:

Wanda's Treasure Chest Of Gifts 4509 K & K drive New Iberia, Louisiana 70560 337 2419075 I want to check on the Status of my order please!Posted on Apr 26, 2016

Montrell polk:

I ordered a pair of 12 french blue Jordan's and i ain't get them yet.Posted on Apr 25, 2016

Diane Smith:

My name is Diane Smith; I ordered a Vintage groom suit that is too small. I need a full refund on that item and a return label promptly as well. Reference no. 35041527 made by Beautiful Underscore Bridal.Posted on Apr 21, 2016

Diane Smith:

My name is Diane Smith; I received Luxury prom gown made by Cinderella Dress on 4/18/16. The dress is too small and the lining is the wrong color. Reference no. 35041528 I need a full refund and return label promptly. I have called the customer service several times with no response.Posted on Apr 21, 2016

Frederick williams:

I ordered 2 items a watch and a belt on 4/15/2016 and I have been charged. My email is Frederick _williams@ryder.com. 33899Posted on Apr 20, 2016

Gaston Lago:

Hi, I am planning to buy one gold detector machine from you. I want to know if the instructions are also in french. The machine will be sent to a french speaking country. ThanksPosted on Apr 14, 2016

Pamelina Sutton:

Hello, i paid 1700.00 or less for a machine that doesn't have instructions or a DVD, this is bad.Posted on Mar 23, 2016

linda fisher:

Where is my order i placed in January? Order number is 229079717 and confirmation is 329753527. It was a camp first aid kit for 13.44 and i have sent several emails' called 10 times to no avail and filed 3 complaints and have not gotten my package or a answer. If i don't have it real fast or put my money back on my charge card asap ....Posted on Mar 11, 2016


Hi, i tried to order 2015 new hip brand buckle g designer belts for men and women genuine gold cinto belt mens 999 but it says to send message i guess about the size. My son wears size 34 and i guess 105 cm. Please get back with me asap so i can order the belt. Thank you so much.Posted on Mar 10, 2016

chaquitha Simpson:

I ordered a dress February 3rd and was told I will receive it march 3rd but I haven't received it yet nor no email someone tell me something. my order number is 1684424495.Posted on Mar 08, 2016

Rickey Lewis:

Hello I've been trying to call you all because I ordered some shoes and they still haven't came yet it's been two weeks please give me a call at 9016528898.Posted on Mar 05, 2016

Nina Paul:

We are interested in one of your dresses for a wedding in Sept 2016. We need about 3. Is there a way you can assure us that they will for if we give the right sizes.Posted on Feb 13, 2016

Legrant branch:

This Legrant branch I order 3pairs teenis shoes and I would have to know when can I look for them in the mailPosted on Feb 11, 2016

Josephine Garner:

I placed an order for vigin hair my order number is 1684353948 did not re5the product and my money was already taken out of my account please can I get the product or get my money back now it's been over two weeks Thanks for immediate action.Posted on Feb 10, 2016