Ebony Magazine Customer Service Contact Number

If you have any feedback, reviews, experiences, complaint or any query related to the products or services of the Ebony Magazine, then you can contact through its customer service number as shown below.
Ebony Magazine Customer Service Number

customer service detail of the Ebony Magazine may or may not be tollfree. Here Ebony Magazine shares customer service number, customer service email id,
address detail of Ebony Magazine as well as other related links that can assists its customer to tackle their problem.
customer service number of Ebony Magazine : (212) 397-4500
Address detail of Ebony Magazine : Illinois, U.S.
Address detail, email id and customer service number of Ebony Magazine as shown above can help you in conveying their problems, suggestions, possitive feedback, negative feedback as well as reviews related to the products and services of the Ebony Magazine.

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Comments (55) on Ebony Magazine

Debra Harris:

I am not satisfied with your service my family and friends who are also subscribers encouraging me to drop your magazines service they are intended to do the same I have not received an issue of Ebony no August magazine no September magazine and I got you a week or two ago June magazine I've tried endlessly to call your office to email you several times and no response. My subscription ends January 17th My next recourse it's to contact Better Business Bureau if I do not hear or receive my back magazines..Posted on Sep 07, 2016

Carrie Fuqua:

I am a subscriber and I missed the February June July August and September issues please send them to 86 shady lane Rochester NY 14621 and the old address is 209 hawley st Rochester NY 14605.Posted on Sep 03, 2016


Wow - now I see, that I’m not the only one, having trouble getting through to "somebody", "anybody", any live person, which can answer a telephone. Sept. 1, 2016 - how truly unfortunate. "Ebony" has been a Chicago icon, for years, & now somebody, is letting it go down the crapper - why? If you don't want it - don't let it sink, I’ll by the company! To own, run, primarily for the black communities that started in Chicago, & then went national. & now, there nobody to answer the phone. Look at all these complaints you got here of "fraudulent subscriptions, ignoring your customers, etc. What a "disgrace - the first periodical, intended to show black Americans, what other black Americans, in this country were doing, with the intention to try to elevate, the self - esteem, & lives of American blacks - now it's just a "has been".. Not if you sell it to me - I’ll bring it back to rank as the "second greatest", after Muhammad Ali. Please Feel free to contact me at 865 - 233 - 0116 - Chicago - south side, born & raised.Posted on Sep 01, 2016

Rachel King:

I am a subscriber to your magazine. I am wondering why I am receiving magazines two months after the fact. example: this month is August and I just received my June magazine. Shouldn't I be receiving august in the month of August not June in August. just wondering why I am two months behind?? Awaiting your response. Thanking you in advance.Posted on Aug 24, 2016

Dawn Henry:

If y'all don't cancel this NOW. I will get a lawyer and sue y'all. I never subscribed to this..the address is Dawn Pone 709 Peanut Road Elizabethtown, NC 28337Posted on Aug 20, 2016

Tevra Bogany:

I cancelled and paid my subscription order a year ago, but i am still receiving the magazine. I am moving and don't wish to receive the magazine at 2 piney hollow place due to eliminating fraudulent orders in my name..Posted on Aug 13, 2016

ida chatman:

I have never ordered this magazine!! Stop sending it! My address is 1660 Gateway Drive, Vallejo, Ca. 94589. I am also irritated that I am not able to talk to a live person. This leads me to believe there many complaints to this company. Please resolve this as soon as possible.Posted on Aug 09, 2016

Sandra Clark:

I have never ordered your magazine so please stop sending it! My name is Sandy Clark address is 761 Koebel Ave. Columbus, OH 43207 Thank you.Posted on Jul 29, 2016

Rose martin:

I have been having problems with my deliveries since last year. I want what I paid for. I keep getting excuses on why my subscription is delayed. Please correct the problem.Posted on Jul 27, 2016

Johnnie Powell:

The telephone number (212) 397-4500 gets upon to a message that's say it is Johnson publishing company but if yo don't have an extension number which it doesn't give you options then you are unable to speak to anyone. I've been trying to contact someone for month now. Tried e-mailing no response. The problem I Receive by magazine subscription months after just receive April /May issue 7/25/2016. Receive Mar issue in June. This is very unacceptable now can talk to anyone. I would like a response and cancel my subscription and a refund. Acct# EBY0016784712/8 Johnnie Powell 9700 Darley Way Elk Grove Ca 95757Posted on Jul 26, 2016

Nora A. Phillips:

Someone is stealing my mail so they added me on the Ebony magazine in each magazine. I just found out because I got one of your magazines in the mail please take my name and mailing address off your list if I wanted any magazines. I only buy them at the store and I haven't bought one in years just being honest..Posted on Jul 23, 2016

Harry Cyril:

My name is harry Cyril. My address is Hyogo-ken himejishi tsuchiyama 4-4-14 mezon takatori 201, postal code 670-0996 Japan. I received my ebony magazine subscription I made on February 2016 on April which was written that it covers may also. We are now in July but not received any subsequent subscriptions hence this mail. My id number is MF 2140683 list ID is 124855. I have sent emails severally but no reply. Please kindly explain to me what is going on. I regret every inconveniences. Thank you. Yours sincerely, Harry Cyril.Posted on Jul 20, 2016


Can you please stop sending me the Ebony Magazines. I did not sign for this subscription. Please cancel it!Posted on Jul 15, 2016


I have never been interested in subscribing to ebony magazine, so why are you sending me magazine? Please Cancel immediately!Posted on Jul 15, 2016

Jimmy Johnson:

I have not received my monthly magazine since March. I will not be renewing. Very disappointed. My account/subscription number on the magazine cover of my March edition is: EBY9018595637/5.Posted on Jul 05, 2016


I would like to have copy of the 2014 Power 100 edition. Thanks.Posted on Jul 01, 2016

Steven R. Owens:

Everyone not receiving your magazine report this company to the Better Business Bureau and the U.S Attorney General. They are pocketing your money. They cashed my money order I sent in December and yet to receive a issue.Bad business, report them asap.Posted on Jun 23, 2016

B Carr:

I have tried many times to contact Ebony; I have not received a magazine since March, paid through 9th month. Please send magazine and extend subscription. Why is it next to impossible to contact a live person? Called 212-397-4500 so which extension is available? ThanksPosted on Jun 22, 2016

Raymond Solomon:

My wife and I have not been receiving monthly issues since we've signed up 3 years ago. I can literally count on one hand how many issues we have gotten thus far. We would appreciate our money back. Disappointed customer.Posted on Jun 14, 2016

Martine Wheeler:

Please stop sending me Ebony Magazines. I never subscribed. Martin Wheeler 1426 Catalina Blvd Deltona fl 32725Posted on Jun 11, 2016

larry palmer:

I am receiving your magazine and never ordered it. Please cancel this subscription as soon as possible. Thank you.Posted on Jun 07, 2016

Pamela Howell:

Cancel my subscription immediately. I tried to do this on-line and found it impossible. I am a senior citizen with Arthritis and find this process very frustrating. I have been with Ebony magazine since I was a child. I would appreciate your immediate assistance in this manner !Thank you! account.#0012281960Posted on Jun 07, 2016

JDiane Carr:

Hello, I am on the west coast.I have called a few times and emailed several times.I purchased a subscription on May 11, 2016.I have not received any magazines and my concern is that perhaps my money/subscription has been misplaced or lost in "cyberspace".I'd appreciate a return email([email protected]).Thank you.Posted on Jun 07, 2016

Shawna Larson:

I keep receiving the Ebony magazine and I have never subscribed to it and I have no desire to get it. Can you possibly help me to figure out why I am getting it? Thank you Shawna Larson PO Box 738 Snowflake, AZ 85937Posted on Jun 07, 2016

Cherry Goudeau:

I am receiving late issues of Ebony. This week I received March issues. I should have received May or June, Please, can this problem be corrected? Thanking you in advance for your assistance. C My GOUDEAU.Posted on May 23, 2016

Michele Brown:

May 19, 2016 I must say… I am very surprised and disappointed in Ebony Magazine. You basically do not have a customer service department… no one answers the 800 # and the 212.397.4500 number is a complete waste of time to even call… there’s no way to connect to anyone if you do not have an ext…. I am contacting you on behalf of my 85 year old Auntie… Ebony Magazine took her money for a subscription and only sent her one magazine since January 2016… it is now May 2016. If you CARE TO RESOLVE THIS ISSUE please reach out to me at [email protected] Michele BrownPosted on May 20, 2016

Theresa Grandy:

I received my March issue of Ebony in April and still waiting on April and May. Please send the magazines on time. I do not like getting month old news.Posted on May 19, 2016

Sandra Windom:

I paid for a subscription to tor magazine on Feb. 16, 2016. As of today, 5/6/16, I haven't received the first magazine. I've been a subscriber for about 10 years and thought you were a reputable business. please help me or return my money. thanks.Posted on May 06, 2016

Evelyn martell:

Will someone please contact me I have unsubscribe my EBONY magazine never got one until six months later. thank you.Posted on May 06, 2016

mary alexander:

Yesterday, I got a magazine from February I've been wondering where my magazines are I don't think my subscription is up I think this is the number by 901-561-5560 / 1 3416 West Douglas Boulevard Chicago Illinois 60623 please let me know what the problem is??Posted on May 03, 2016

Dwayne Johnson:

I did not subscribe to this magazine, have gotten it twice now. Tried call number listed, only get recording, and hang up when I don't have extension to go too. I would like this magazine to stop immediately sense I did not ask for it, and don't intend to pay for something I did not order. I would like to hear back from someone in your organization soonest. Thank You.Posted on May 02, 2016

Mary Weir:

Why am I receiving February issue in May? December issue received last month. My subscription expires Dec 2016. What is the problem?This is my 2nd complaint to you.Posted on May 02, 2016

Cheryl Johnson:

Please stop sending me Ebony magazine. I never ordered it, don't want it. My name is Cheryl Johnson, my address is 29570 123rd. Ave, Sebeka MN 56477. I don't know how this got started, I don't want this magazine....Posted on May 02, 2016

Mychelle McDonald:

Having major issues with delivery of my magazines. I have been getting months off I have tried on more than one occasion to contact your office. Your email mail address doesn't work. Just on yesterday I received a issue from February and last month I received December issue. What's going on? Cold someone respond to this issue please.Posted on Apr 30, 2016

Fred Murray:

I contacted Customer Service via email over 1 month ago to complain about the continued late receipt of my Ebony magazine. I am receiving copies at least 2 months old. Today, April 28, 2016, I just received the February 2016 issue. This is unacceptable. The only thing worse having no one contact me about the problem. Johnson Publishing has no problem contacting me about renewal. I am a long time customer, but I will not be renewing. This just stinks.Posted on Apr 28, 2016


How can one get a book review done on the kids books TIMMY THE WORM. A black writer is the creator of the books and they are not like any kids book ever seen.Posted on Apr 14, 2016

Julia Duvall:

Where is my gift subscription from the original order? You people cannot st take people money.Posted on Apr 12, 2016

pandora Gadson:

I have had magazines coming late as of 2015. Right now althought I moved and give you all my new address I have not received February or March. Whats going on?Posted on Mar 05, 2016

Florice Canty:

The last magazine I received from Ebony Magazine was the November 2015 issue. My subscription expires in October 2016. Where are my missing issue? I have left messages on your customer service number. I tried to login to your site using my account number located on my magazine but I get a message saying couldn't find any information". Then I used my address as listed on the label. Same response"couldn't find any information". What is going on? Where are my missing issues?Posted on Feb 28, 2016

Lambert S:

I subscribed to ebony magazine and my subscription is still active but it's have been 5 months without any magazine and I haven't changed my address. Posted on Feb 18, 2016


I have not received issues of EBONY since November 2015...I went to post office several times during the six months that I rented a post office box. Now it is time to renew my box rental and post office is placing blame on you even though I have received 3 (three) magazines to my NEW address .... Information is following. I've even checked with my local public library concerning this dilemma. Please help...my end date is AUG 2016 Same problem is happening with Essence...got February but no January issue...Posted on Feb 08, 2016

Phyllis Allen:

I don't know what is going on but I don't like it yal need to put up a number that work not a damn machine if I don't hear from someone are a number I can use yal can kiss me goodbye this don't make any sense my number is 314-782-9279 BAD BUSNIESS EBONY!!!!!!!Posted on Feb 04, 2016

kimberly veal:

I have not been receiving my Ebony Magazine. Received November copy in Feb. Will not renew again if the problem is not corrected. Address is 646 Garth Ave, Akron Oh 44320Posted on Feb 04, 2016

Chris P:

Dear Ebony Magazine, I am absolutely appalled by your customer service or lack thereof. I reported to your company back in November that we had not received any of our subscriptions we made a year in advance for. Once I notified your support staff, they promptly submitted a request for the magazines to be send out to our address. We received two of them (August and September), and again have stopped receiving our issues to your magazine. This type of behavior is very disturbing, especially when I read a plethora of comments online about how your company rips its patrons off by not sending their magazine subscriptions to them. I need to receive the backlog of magazines your company is holding on to, and the current issues being released as well. My account still says the current issue is November. And we haven't even received that issue either. This is very disappointing. If we do not have this situation resolved, unfortunately, we will report you to the BBB (Better Business Bureau). This type of behavior is unacceptable, and we don't have any choice at this pointPosted on Feb 02, 2016

Clarice Belcher:

I have been trying to reach by Phone for months. I do not like getting on line to handle business. I have not received Ebony book. They were also to add the addition of Jet to Ebony since it is no longer in print. My original of Ebony had not expired & don't like paying for item & not receive. No, it is not the P.O. U are not sending me my books. Please correct & how are you determining who get their books? I was told their were printing issues. I don't care. I paid & I want my books & not a book every 3 or 4 Months. I did not receive a book for 1- 2016 or 2- 2016. Here are the dates for 2015. 11- 2015 10 -2015 10-15. 9 -2015 7- 2015 6 -2015. I have tried to contact you on several occasions but no answer. I have been sick on & off since 2014 so all I could do was try to call, which I shouldn't have to do. I want & hope you correct this. This is horrible what you are doing with me. If need please call me as it will be much appreciated. No P.O problems & have not moved. This is against the Law what you are doing. You didn't even send Notices.Posted on Feb 02, 2016

Dissatisfied Consmer:

I will never pay for another magazine--did not receive them in a timely manner. Service never responded to my complaints. Will to the BBB!!!Posted on Jan 29, 2016

Gene Gillen:

I haven't received my Ebony magazine for over a year. I have contacted the company several times and haven't gotten a response. I contacted Ebony via email and I have called many times. I prepaid for my Ebony!!!!Posted on Jan 28, 2016

Christa Philson:

I received a subscription that I did not order. I need this issue investigated so, I can determine was it an error or fraud. Please help me resolve this issue expeditiously. Thank you in advance for your time.Posted on Jan 27, 2016

Chantel K. Carroll:

I have been dealing with this situation since October. Every month since then I have had to request my magazine. I did not receive my December issue and I probably won’t receive January as well. I provided you with my subscriptions information and I should receive issues until 2017. It is very inconvenient that I should have to do this every month. I have asked to be contacted by ANYBODY to help resolve this matter and I have not gotten any type of response via email or mail. ONCE AGAIN I WOULD LIKE TO REQUEST MY EBONY ISSUE FOR THE MONTH OF DECEMBER AS WELL AS JANUARY SINCE THIS IS THE LAST WEEK OF THE MONTH AND I HAVEN’T RECEIVED MY ISSUE FOR THIS MONTH EITHER. IT WOUDL BE GREATLY APPRECIATED.Posted on Jan 25, 2016

Anita R Freeman:

I paid for a subscription to this magazine in 10/15. As of today which is 01/15/16 I have not received a copy or issue of the magazine! I paid in good faith trusting and believing that I would receive the magazine. I would greatly appreciate your attention in this matter since this is the second time I have notified you about this situation ! Please rectify this in a timely manner!!Posted on Jan 15, 2016

Curtis Calmes:

I am a subscriber of Ebony Magazine. I renewed my subscription, and also a change of address. The last magazine I received was in September, they were coming late, but I have not received it at all, it's now November. I enjoy supporting the Ebony Magazine. I am not very happy with the company right now. I would appreciate if someone could look into why I haven't received any magazine for the last several months. Thank youPosted on Nov 27, 2015

Beth Williamson:

I recieved a subscription to Ebony and did not do this myself. Would like to know who would have done this. Please respond on who started this subscription. Thank you. Beth WilliamsonPosted on Nov 12, 2015

Ashley McClarren:

I have received two issues of EBONY magazine. I did not sign-up for this at all and I want to find out who signed me up. I have left a voicemail and previously I left several email messages but never was contacted back about this. Please email me back and let me know who signed me up for this and I also would like this canceled. I do not want to receive anymore issues. Thank you, AshleyPosted on Nov 09, 2015

Vanessa Moore:

Hello Everyone, this is my 2nd request to resolve my subscription issue. I recently mailed a check for a new subscription have never received my magazines. I contacted you guys in October was mailed one special order for September. I still have not received my magazine. I subscribe with other magazines never have any issues, please review my account and send the magazines please. Thank YouPosted on Nov 07, 2015

Emilienne Peterson:

I am a subscriber of Ebony Magazine for several years and never had a problem with the delivery. Lately the magazine is coming in late, it is July 29 and I have not received the magazine this month. This has been going on for several months now coming in late. I would appreciate it if you could look into this. Thank you, Emilienne PetersonPosted on Jul 29, 2015