Gofundme Customer Service Contact Number

Gofundme offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Gofundme, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Gofundme customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Gofundme has shown its customer service address detail for its customers that are shown below.
Address detail : 1010 Second Avenue, Suite 1770, San Diego, California 92101, United States
customer service number : +1-(619)-721-3863
Gofundme Customer Service Number

Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Gofundme.
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Email :


Comments (85) on Gofundme

Jenika Joyner:

I have a gofundme account. I made it 19 days ago. I have not one donation yet. Can you please help me get my story out. It's for my baby she's 10 months old and we need help getting to Atlanta so she can have a heart procedure done on the 27th. Please help!Posted on Sep 13, 2016

Rodney Drake:

Please stop taking money for Shevy Mcgiffin . Her mother is having her cremated and it doesn't cost $15,000 to do it ! This is being greedy !Posted on Sep 13, 2016

Lori Creamer:

Hi i have reached out to the support site at go fund me about funds that were suppose to be released by now. Its been 10 days since we have requested the money and now I'm receiving responses from anyone at night. It's Loris fund page set up by Melissa Dingman and now i am evicted very sick single mother battling cancer about to have surgery. I need this money in the worst way and now i feel as if my campaign isn't important enough to even respond to me.. Please help me.Posted on Sep 09, 2016

Tracy Bogart:

I just received a message that if I don't withdraw donations my campaign will end on Sept 14. If I am raising $ for my business, do I say I am withdrawing for myself?Posted on Sep 02, 2016

Robert Lewis:

The United Mission choir reunion Supporters are having trouble donating, the app won't allow them to donate. Please fix this issue, MR.ROBERT H.LEWIS.Posted on Aug 27, 2016

Martha Garacia:

I donated 100.00 dollars to Geo Addis from Ramona California, he tells me he didn't receive the money, although someone took the money. Please investigate this I want that money back in my account.Posted on Aug 26, 2016

Anna:

My campaign was private and friends and family could only get to my page through a link I was sent. However, the help I was reaching out for was regarding getting my son and I out of our living situation. No names of the people we live with were mentioned. Plus, the only sharing on FB was through people I knew as family and friends I grew up with. I decided to delete my gofundme account due to being able to find some help. Yet, since then my Gmail was hacked by the people I am trying to get away from and they saw reply messages that I had sent to a few donors. Now, they are wanting to file a police report saying all of this was shared on FB which it wasn't, not even there names as well as saying that it was fraud. Nothing in my campaign was fraud at all considering I have documentation to back all that was mentioned in my story. They are the ones who truly committed a crime by hacking into my Gmail. Yet, my son and I are still living here and they are wanting me to go in with them saying this was fraudulent or we are going to be kicked out. Posted on Aug 25, 2016

Sharon Dunn:

I am inquiring about when my son, Brett Moffatt will be receiving money to his bank account from the money he was raising on GoFundMe to get operation for his puppy Charlie. It concerns me because I donated a good portion of the money and my son can't get his puppy out of the hospital until he is able to give the animal hospital all the money. It states that the money goes directly to Brett so what is the hold up ? Could you please do this as soon as possible? You had apparently told him it takes 3-5 days. Why is that? Please email me at [email protected] ASAP and contact my son as well. ThanksPosted on Aug 24, 2016

keith schbert:

I have not been able to set up my account and I am confused. the letter will not print in this comment?? could someone please call me??Posted on Aug 23, 2016

Jenny Jackson:

I set up a go find me account for my dads funeral I put the funeral home as a person that can receive the money now that that money has been met them out that they needed I wanted to put the money back into my name how do I transfer it back into my name..Posted on Aug 15, 2016

Yatzin:

Hello, I was wondering what do you need to do an account for gofoundme my family member is doing something for his friend because his friend just recently past away two days ago of cancer. We are wondering how does this work can you please respond to me as soon as possible.Posted on Aug 12, 2016

Ashley:

I would like to know how I can receive the money from my gofundme, I need someone to contact me at 8162583085 please ..Posted on Aug 11, 2016

call me what you want:

I need someone to contact me today not tomorrow. Tomorrow will be to late and I'll have an attorney involved. I will be more then glad to show them all the complaints about gofundme. Which I think is a big joke to people in need.919-221-0804.Posted on Aug 08, 2016

Michael Gaynor:

I am trying to find out what happened to an account that was set up for my friend Russell Candy,he never received any money that was set up by someone else!Posted on Aug 03, 2016

Marlena mcelfresh:

Angela Krowder is making several gofundme accounts claiming to have cancer and does not have it. She is even having money sent to her home. Her family found out this all a lie but she keeps doing go fund me anyways. She does not work nir dies her boyfriend and she's using the money to pay bills etc. On Facebook in may if thus yr she posted she had $15000 to purchase a vehicle then a month later said she was dying if cancer and needed money for cremation. She's been reported several times but her account is never taken down. This is sad and is giving gofundme a bad name and people like this us why most are reluctant to donate. Please, someone needs to put a stop to this!Posted on Aug 02, 2016

Robert J Rieker:

what a joke, I thinking this site has no way to know if their pages are scams, my friend passed away and his brother kept all the money, I have no way to contact this site doe to them wanting a oral: its a dead page so I don't have one, I will never donate here again.. Posted on Jul 29, 2016

Christine Smith:

On the page where I write my goal, when I click on the next tab it wont continue. like it is stuck. what do i do?Posted on Jul 26, 2016

Pitche Wasayananung:

I am very annoyed with the run-around I get from 'contact you' I told that i have already registered for 'wepay' yet I am not. I just want my monies and to not be part of this any longer. It is a hassle here to receive $.Posted on Jul 25, 2016

Kim Saylor:

Go fund me does not have a five minute turn around time and no actual way to talk to a person about your funds they like to hold hostage at their convenience in the ether we call the Internet.Posted on Jul 22, 2016

Michael Brooks:

I just received an email that I Michael Brooks had a check that had just been sent to the address of 101 West Taylor Street Kenton Tennessee. I moved from that address 7 months ago. I need immediate response. Please call me at 731-414-7220. I am terminally ill and that money was to provide gas for me to travel for treatment in another state. This has possibly compromised my life!Posted on Jul 18, 2016

Tony Cole:

We require a live person and cannot locate one. This is unacceptable because there are variables in this site which require Verbal communication to resolve. Call s a.s.a.p. At 520-582-8273 so we can know if our transfer of funds went to Our family's account when we gave no bank account number or if they will now, need to struggle to get the funds out When they have lots on their plates already.Posted on Jul 07, 2016

Jacob Harper:

I was suppose to get the check in mail by the 26th of this month and have not received it,I really like to know what's going on with it.the money is needed and haven't received it.Posted on Jun 29, 2016

Jennifer Nickerson:

Every time i try to pt my phone # in it tells me its not a valid # what do i do?Posted on Jun 29, 2016

Angela:

You guys too money off my debit card I never used this kind of stuff before I have kid you guys are that y'all took from also y'all need to be closed down for taking people money I'm getting y'all investigated for taking money.Posted on Jun 24, 2016

Angela:

You guys too money off my debit card I never used this kind of stuff before I have kids that y'all took from also y'all need to be closed down for taking people money I'm getting y'all investigated for taking money.Posted on Jun 24, 2016

Ida raia:

This is b.s. that you people take out 28% I will never use your service again I was short because of you people also I will post on Facebook about your service so no one will use it when they hear you take out 28% of it this is not right.... cancel my account [email protected] ....Posted on Jun 24, 2016

mike maringelli:

hello my name is mike mike maringelli there was an account made with the company trying to get an answer to the problem. already contacted wepay.Posted on Jun 23, 2016

uneequa haynesworth:

Hi do you know when will I receive my money I withdrawal it on June 17, 2016.Posted on Jun 23, 2016

uneequa haynesworth:

Hi do know when I will receive my money. I withdrew it on June 17, 2016.Posted on Jun 23, 2016

michael neil smith:

No complaints I am just having problems posting a video of myself and my campaign...Posted on Jun 23, 2016

Tim Hager:

Hi Yuliya! We received an email that our campaign has been suspended because we did not follow the terms. We now took care of everything and there is nothing related to a raffle on our gofundme. Since our campaign was suspended we already had 3 people who would have liked to donate but then could not do so because of this fact. This is very sad. We completely understand your move and we have to admit that we were not aware we were not following your policies. We were also told that if we get rid of everything that was wrong with our campaign, it will be re-activated. We have now already waited for more than 3 days and hope that this will be taken care of as soon as you can. Thank you a lot! Tim HagerPosted on Jun 12, 2016

Lara Perigen:

I had a GoFundMe page set up for me and my husband August of 2015 after a near fetal motorcycle crash. I was informed by my bank yesterday 5-18-16 that I was overdrawn because we pay withdrew 1841.70 from my bank account with out any notice. Found out from GoFundMe they had a computer glitch. Email from them Hi Laura, Thanks for reaching out to us! I'm sorry for any confusion or trouble this charge back has caused, but I'm happy to help clarify. A charge back happens when the payer (customer) for a transaction disputes the transaction with their credit card issuer if they do not recognize or authorize the transaction. This charge back is passed from the issuer to us through Amex or other card networks (Visa, MC), so we pass this to you. Due to an issue with processing Amex charge backs related to one of our partners, we had delays in loading and processing these charge backs from 2015 in our system. We have since remedied the issue as well as are taking steps to avoid such issues in the future. We apologize for any inconvenience this may have caused. If you have additional quPosted on May 19, 2016

Tiffany Thompson:

Please Have A Go Fund Me Agent Call Me Concerning My Account. Thank You!Posted on May 19, 2016

JW LIPSCOMBE:

I have a ongoing campaigne there are comments in the comment section calling me a scammer and others that are not welcome I want them removed immediately.Posted on May 11, 2016

Andrrea beegquist:

I am having a hard tine getting my funds from my account one said the y are reviewing and it is under the other email [email protected] and now i am trying to sign it and it will not let me. my phone number is 702 7430980 why cant i sign into go fund me this is my families account. why am i having a hard time please.Posted on May 07, 2016

Carlos:

I don't remember my email password to login into. I need it ASAP. Can I put a different email to, I need to withdraw the money it's for a funeral. Posted on May 07, 2016

DONNA BARBOZA:

Hi I started a Sharkora Hall Children's. I need her age corrected she was 40 years not 39 ? How do access the money? What are the service fees?Posted on May 04, 2016

Demetrius Gamble:

I am noticing a email about we pay. What is that and why is it trying to tap into my go fund me account.Posted on May 04, 2016

Melanie Mayberry:

Can't get logged into site, people wanting to make donations.Posted on May 03, 2016

Katy:

How do I unsubscribe to emails? I never signed up for emails. I don't want emails. It does your business a disservice when a donor is signed p simply because they donated. When I click on"unsubscribe" in the email, I'm taken to your site where it is impossible to find out how to unsubscribe! This also leaves a bad taste in my mouth about helping someone through your service.Posted on May 03, 2016

Kimberly:

I have been trying for over a week to with my funds. I have tried everything and need assistance.Posted on May 02, 2016

Cari mcknight:

My sister just passed and family is trying to link her gfm to get money and its fraud. Call me now please 9512879171.Posted on May 02, 2016

Stan and Kapka Petrov:

We opened an account for my wife's struggle with bacterial meningitis. It is gofundme.com/kapka. We rely on the weekly donations of friends, family and strangers to continue treating her and eventually to save her life. Last week, after four months of OK service at gofundme, we did not get the collected funds on Monday. We started researching, emailing WePay and Gofundme, only to be informed that they put our account on hold reasoning that someone tried to hack our account so they were doing investigation. It has been already a week and we have not heard anything back in terms of investigation results from gofundme . We keep emailing and inquiring about the investigation, the release of collected funds and also why would not people be able to donate further if they want to...we have not received a response. There is also a phone number we found below which does not accept messages and there is no way to connect with anyone to help. We are truly disappointed, discouraged and not knowing where to go. My wife's life is at a stake here and it seems like the founders of gofundme.Posted on Apr 30, 2016

donna davison:

There was a fund set up for my son the total amount raised was 435 how much should he receive in total from this when you have taken out your fees.Posted on Apr 30, 2016

gina ferree:

Don't remember my password.. your codes are not accepted now what.. I need to get the money...I need a live person to chat with and your phones are not connecting me with anyone.Posted on Apr 29, 2016

Pearlie Martin:

will the money godirectly into my bank account when I hit the finish button or will I have to wait a few days to get the money I need now?Posted on Apr 26, 2016

Grace Strelser:

How do I respond to a person who has asked me a on gofndme??Posted on Apr 23, 2016

Diane King:

This is the forth time I am contacting you regarding my gofndme account! Your web site states it will send me an email in 5 min it is now almost 24 hours later! Please call me at 551-804-3432 also my email address is [email protected] This is impossible when there is no way to directly contact this company.Posted on Apr 23, 2016

Sal Consiglio:

Getting a email stating that I must finish the info for a campaign . Already did that yesterday. What's going on? this is the second notice in two days. Recipient has been notified. Please advise. Also when you are dealing with money a live phone line should be in place. thanksPosted on Apr 21, 2016

Felicia Branch:

my name is Felicia branch am trying to set up The account That set up for My Son Jamichael Dewayne Branch.Posted on Apr 21, 2016

Celine ecker:

I am trying to find the account connected to my name celine ecker and my family fletcher/ecker.Posted on Apr 20, 2016

Nora Black:

I have not got my withdraw I tried to change my old bank account and add my new one we-pay will not let me it still shows my old bank account even do I changed it please help my husband has a doctor appt Wednesday the old card was stolen and won't let me add my new one HELP.Posted on Apr 17, 2016

Ricky basey:

We are having trouble with one of your account I need someone call me asap please there is a legal matter pending on this account. My phone is 706 840 4039.Posted on Apr 16, 2016

Shirley:

Hello, my name is Shirley Austin i'm emailing you about my refund I sent my bank account in I still haven't received it I close the account and still waiting please can you look into this if not I have to go to my bank and see what can be done about getting my money put back. thank youPosted on Apr 09, 2016

Penny:

Why was my go fund me page cancel i cant get anyone to contact me to tell me anythingPosted on Apr 06, 2016

Becca Prado:

I need transfer donations to our bank account but its not letting me withdraw/transfer..i need to get donations out today..we need the funds for my fiances medications/insulin.Posted on Apr 06, 2016

Kellie:

I need help changing my we pay account. It is saying I need to do so before April 18 or they shut down my site. Please call ASAPPosted on Apr 05, 2016

Kevin Thompson:

We have sent many emails on the website with no response. We need the money for travel to Africa in less than 10 days!!!!Posted on Apr 05, 2016

Nick McKenzie:

I signed up for a gofundme account last Monday to raise money for my modeling school and I withdrew money with the bank deposit and it said it takes 2-5 business days for the money to come in but my question is when will it be in?Posted on Mar 24, 2016

Allen:

You have people on a page telling people to kill themselves. India Beatty's page is out of control.Posted on Mar 23, 2016

Natalie:

Please contact me immediately the female that set up the go fund me page for me is trying to fraud me and take the money I did not know how to set it up myself please help me please please please. Posted on Mar 22, 2016

Shirley Mcgehee:

Never could set up account I deposited 75.00 of my money to help needy pets nobody added any and I could get it to work and ran out of time.Posted on Mar 21, 2016

meral wood:

I did not have a chance to change the withdrawal information. I have the family's bank account number that I want to send the money into. Please contact me back to let me know how to change it.Posted on Mar 20, 2016

Victoria Foutz Bijoux:

Can donors call 001(619) 721-3863 and donate with their credit cards? we are having lots of problems with donors not being able to donate in different currencies? Thanks, VictoriaPosted on Mar 12, 2016

mahomey Washington:

I am trying to withdraw the money for the Mississippi Lions Pee-Wee & Cheerleader League and it won't let me..Posted on Mar 12, 2016

Maryellen:

Hi! I want to talk to someone to see if we can have GoFndMe work for or proposes. A group of high school students are doing a fundraiser for a family in need. The money will get channeled into a trust after the fundraiser. However, if we see GoFndMe, can we get money out to have for set p costs for fundraiser? Sorry, for whatever reason, my computer won't let me see the letter after "t" !! Thanks!Posted on Mar 11, 2016

Robert Crozier:

My Gofundme account was supposed to send me an email with a confirmation number, so I can withdraw money from the account. The email was never sent. RobertPosted on Mar 10, 2016

Robert Crozier:

I'm still waiting for the email, so, I can withdraw money. I would actually like to speak to someone, if I may?Posted on Mar 09, 2016

Robert Crozier:

I have a donation account setup. My question is how am I able to withdraw the money for my needs without a bank account?Posted on Mar 09, 2016

Kim:

I don't know who you are or how you got my banking information however, I have a $99.95 charge on my bank statement from 8/19/2015 that I have been advised by WePay went to this organization! I am on a fixed income from SSI and in no way would have made a donation to anyone as I CANNOT afford it! I am expecting to see a credit to my bank within 72 hrs or I will be calling the BBB! This is a terrible thing to do to anyone however I will not stop. Please contact me ASAP!Posted on Mar 03, 2016

Harold Rolley jr:

I am a homeless veteran, I am trying to raise, 60,000.00 dollar, for housing, education, also For dental expense, implants, clothing. I been Homeless for about, 2 years. I can not, Continue to go, from, I really, need your support and help. my address,6216 Murray Dr, Apt-b hanahan, sç 29410. Home ph# 843 212-5546. Please callPosted on Feb 29, 2016

Loretta Wagoner:

I want a campaign/ fundraiser token down. Tiffany Sears is a lire and the campaign/ fundraiser. I am the mother of the children and full guardian She has said some things demeaning to my character!!! I want something done immediately about this fraudulent act!!!Posted on Feb 15, 2016

tim beck:

My gofundme had money in it and it is gone. This was setup for my terminally ill mother in law. Where is the fund raiser and money at??Posted on Feb 13, 2016

Nedra starling:

Can people see my credit card number when I donatePosted on Feb 10, 2016

Angela Kirkland:

I am trying to set up an account for myself and getting stuck on the step where i suppose to download pictures of my photos from my phone. Please help me set up my account.Posted on Jan 03, 2016

Monica:

I have a few questions that I need answered regarding my gofundme account. I don't understand some of the set up process and do not know how to get a hold of customer service. Please contact me asapPosted on Dec 30, 2015

whitney:

I set up an account for my aunt on go fund me. Its now saying the account is frozen due to not having a beneficiary but i set up her account through we pay so she could receive the donations. Is there a number to call to speak with someone.Posted on Dec 05, 2015

Liz Miller:

I am wanting to send the money that I have already received to the LUPUS FOUNDATION Georgia CHAPTER in Smyrna Georgia. But I am unable to do that can I send a check to the LUPUS FOUNDATION Georgia CHAPTER in Smyrna Georgia.Posted on Nov 24, 2015

Paige Carlisle:

I was informed tonight that someone has created two separate Gofundme pages without my consent, by using my 2 different Facebook accounts. It was brought to my attention from my husband who is a local police officer when a woman had come into the department asking about these two separate fund pages to another officer. This was done without my knowledge or consent and could quite possibly put my husbands job on the line of termination. I don't know anything about these accounts accept they used my 2 separate Facebook accounts which have different names. This is unacceptable and I would like to have something done regarding this as well as these accounts removed. Thank you. The two email addresses associated with them are [email protected] and [email protected]Posted on Nov 18, 2015

Jasmyn:

Hi there, My friend did a gfm account and has put the wrong pictures up. She has changed them but are still showing when the campaign is being shared. Is there any way that you can remove the old pics so this won't happen. Thanks.Posted on Sep 16, 2015

Lori Pike:

I am not receiving a code by text or call. No one is contacting me. I need to get this finished so, i can get the funds for my daughter.Posted on Sep 10, 2015

Anthony Vargas:

Hi! My name is Anthony Vargas, I am fundraising forvmy first Marathon. Lately I people have been having trouble donating to my fund. They saying an error shows up. Can you help me with this issue. Thanks.Posted on Sep 09, 2015

Kenyattabanks:

I cannot log into my gofundme account with my email nor my facebook and I need help ASAPPosted on Sep 08, 2015

Jairrod Burch:

My reason for emailing this measure of concern is that i have a friend. Who has set up a GoFundMe account and has not received her funds. Her account was set up to raise funds civil purposes.Posted on Sep 08, 2015

Iyonna Mahone:

How do I change my password if I dont remember setting up 1 when I set up my gofundme accountPosted on Sep 06, 2015