Kakao Talk Customer Service Contact Number

Kakao Talk offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Kakao Talk, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Kakao Talk customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Kakao Talk has shown its customer service address detail for its customers that are shown below.
Address detail : Pangyoyeok-ro 235, H-square Bldg N, 6F Seongnam-si, Gyeonggi-do 463-400 Korea.
customer service number : NA

Kakao Talk Customer Service Number

Email address : ad@kakao.com
Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Kakao Talk.


Why is my KakaoTalk suspended?

There are several causes of KakaoTalk account temporarily suspended like the use of mobile phone number to register more than 2 accounts, change phone number on the same device, and system errors on KakaoTalk Apps. ... It's because the KakaoTalk system has recorded a series of your Mobile phone.

How can I reactivate my Kakao account?

How can I reactivate the account? Open the content area. If you forgot your Kakao Account password, you can change your password after going through email verification by clicking the link below. If your account has already been disabled, it will be reactivated once password reset is completed.

Why is my Kakao account temporarily disabled?

Kakao temporarily disables your account after 1 year of inactivity for security purposes. ... If you don't want to have your Kakao Account disabled, please log into any Kakao Services with your Kakao Account on your mobile, or via our homepage.

How do I temporarily deactivate KakaoTalk?

To delete kakaotalk account, go to your kakaotalk app and select “SETTINGS”. After selecting your account settings then you can see “SUPPORT” . Under Support select “UNREGISTER KAKAOTALK”.

Does KakaoTalk need phone number?

Email & Messaging Like market leaders WhatsApp, LINE, and Viber, KakaoTalk does not require usernames for identification, instead relying on users' mobile numbers. KakaoTalk has around 150 million users, which positions it among the most used instant messaging apps in the world.

How do I recover my KakaoTalk account?

Back up & Restore Chats Main[How to Back Up] Go to More > Settings > Chats > Chat Backup. Tap the option "Chat Backup" once again. ... [How to Restore] Verify your phone number and log in with your Kakao Account. ... [NOTE] * Only text messages will be backed up.cs.kakao.com › helpsKakaoTalk - Back up & Restore Chats | kakao 고객센터cs.kakao.com › helps

How do I change my phone number on KakaoTalk?

2 How do I change the phone number that is registered to my KakaoTalk? Open the content area. 1. In your current KakaoTalk, go to More Settings > Privacy > Kakao Account to create a Kakao account.

How do I add a friend on KakaoTalk with my phone number?

you can use the phone number. add her number (with the country code) to your contacts and it should be automatically added to kakao. alternatively you can search for someone via their ID.

Does KakaoTalk require phone number?

1 Do I need a mobile number to use KakaoTalk? Open the content area. In order to prevent spams, we do not allow virtual numbers, internet phone numbers, etc.

Can you have 2 Kakao accounts?

* Note: Kakao Account can be used with only one phone number. You cannot use two phone numbers with one Kakao Account at the same time. If you connect your Kakao Account with a new number, your previous Kakao Talk account will be deleted.

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Comments (60) on Kakao Talk

Limuel Cento:

What shall i do after kakao talk cancelled my sending messages and caling after I made lots invited members in our group chat. How can I redeem my rights if i violate the policies. Thank youPosted on Sep 13, 2016


Hi, I'm trying to get my last account. I have tried using the online and phone methods to retrieve accounts but I can't since it's my old phone number and it's no longer in use. My old number was 714-605-1518. Please help. I had some friends on Kakao and when my phone broke I lost contact with them. I would very much love to be in contact with them again. Thank you!Posted on Sep 04, 2016

Jarad Glucksnis:

Hi My name is jarad glucksnis. I had to reset my iPhone last week. My email is jaradg.79@gmail.com. My number is (610) 223-4149.. I reinstalled the kakao talk app. I am not able to resume service. I need access to my account. I need access to my account so I can talk with my brother who lives in Korea. Can you help?Posted on Aug 12, 2016


Hi, i bought a new phone and also changed my phone number at first kakao was able to transfer my convos from my old number to new one. Recently i uninstall kakao cuz there was a glinch and install it back when i tried to access using my new number it wont let me access to my old account and i even provided my old number but it shows i provided wrong previous number. I badly need your help.Posted on Aug 05, 2016


Hi! I have a problem with kakaotalk. I used very well til this morning, but suddenly it didn't work. it works only when I open the 3g and it didn't work if I use the internet wifi. With the home wifi it works everything but not kakaotalk. What's the problem? ThanksPosted on Aug 03, 2016

kunal kumar:

Hello This is kunal kumar living in Seoul. i was sing kakao with the phone number 01064471027 and my profile name was kunal. Now i am trying to get my account in new handset as i lost my previous one. kindly help me out because my important contacts were in that account. thank you. kunal kumarPosted on Aug 02, 2016

Lee sh:

I try to replay file that was recorded on December 7, 2015. It does not working. It says it got expired or server is not available. This is very important to me. How can I replay it and save for file for future listening? Thanks. Okkyoung suh Leesh26@yahoo.comPosted on Jul 31, 2016


I registered to kakao talk again with my Philippine number after i downloaded the application and try to upload my profile photo it says "Your kakatakot access has been suspended in accordance with our service policy" what is it mean?? Please help me.Posted on Jul 21, 2016


I have messages from someone who has deleted their account. Is it possible to show who it came from since it shows unknown now?Posted on Jul 14, 2016

Timothy Kwan Park:

I am Timothy Park email: timjds01@gmail,com While I was sending my homeless ministry picture to my church members through kakao talk group chat I got message such as "You cannot send messages because of your access to the service is limited in accordance with or operation policy. What can I do? Answer this question to my email please. pastor Timothy Kwan-ng Park Sorry my computer has a problem of one key is not working.Posted on Jul 14, 2016

Christian Bryan Roguel:

Hello good day! I want to recover my kakao account, but when I'm trying to log in my email address I entered it right, but when it proceed to number and when I enter my number it says it is not match with my email. How should I know to recover my account? I have some important contacts on it. ThanksPosted on Jul 10, 2016


Why I can't use my kakoa talk?Posted on Jul 07, 2016


Hi, i don't have a credit card to buy kakao points for emoticons. Can i send a bank transfer payment to kakaotalk to buy points? Also, does jeju airline accept kakao payment? How can i open an account without a credit card? I have an active kakaotalk account. Thank you.Posted on Jul 05, 2016


Is it possible to text internationally free of charge with kakao talk?Posted on Jun 27, 2016

Gerry Lassche:

I deleted kakao app, then tried to reinstall, it shows installed already. Can't get it back on my phone! Can you help?Posted on Jun 24, 2016


Please! Help me to recover my kakaotalk And here's my kakaotalk accont maecristyl24@yaho.comPosted on Jun 23, 2016

Haemi Won:

Hello, I am unable to access the "Open Chat" app here in United States. I would like to know if this is an individual error or if it is universal for all American users. I hope for a fast reply. Thank you.Posted on Jun 19, 2016


please recover my kakaotalk account that suddenly being suspended. and I didn't get any warning or explanation.Posted on Jun 11, 2016


please help to recover my kakao account dianne_flurry20@yahoo.comPosted on Jun 07, 2016

Mstafa shakir:

I love Kakao talk and I do most of my buying from Korea. I changed my phone and I tried to reinstall Kakao and also added the 4 digit code but i cant get kakao back. please help. my email is mfshakir@hotmail.com My phone number is 1670 4838283Posted on May 24, 2016


Hi! I have a problem in my kakao account...my old sim is lost and i change a new one...when i was log in to my kakao account...suddenly i got a message that i need to visit this site kakao.com/talk/en/contact for inquiries... please fix as soon as impossible...i need my kakao account this is my email address lovelygonzaga190405@yahoo.com. thanksPosted on May 23, 2016

Kimberly Jones:

I am trying to make my I'd searchable. But I have been to all tabs not found. kakao talk is not user friendly. Should have all customer support under recognizable tabs. Mobile and desk top. Would help if you had customers support staff available.Posted on May 16, 2016

Sandra Kim:

I am trying to help my mom with her kakao account via email because she cannot get on her kakao account, and I do not see her on my kakao contacts list. She had her account set up on her tablet, and tried to download onto her phone, but was blocked and was told she cannot have her account on more than one device. Now she has no access to her kakao account at all. How do we fix this problem?Posted on May 16, 2016

Marjorie victa:

I received a suspension to my kakaotalk account. Maybe because i forgot my email and password that's why i got the new on by using same number and device. Any help for me to retrieve my account?? Please help. I need it so bad. Thank you ! My number is 09153562474Posted on May 16, 2016

Jewels Taylor:

Why is my Kakao Talk account been suspended? I am able to login to my Kakao Story and was even able to change my Kakao Talk password. Could it be because I recently got a new phone? My USA phone is 443-538-8683.Posted on May 14, 2016

Dandi triyana:

My kakao talk was suspended due to accepted my friend request! Please help me to recover my account.Posted on May 12, 2016

haewon aevermann:

I purchased new phone but i had return it and got my old phone back. I tried to get a 4 digit code didn't received thru SMS. keep saying that cannot verify my number and saying i have to wait 25 hours. please help.Posted on May 10, 2016

haewon aevermann:

I purchased new phone but i had return it and got my old phone back. I tried to get a 4 digit code didn't received thru SMS. keep saying that cannot verify my number and saying i have to wait 25 hours. please help..Posted on May 10, 2016


hi. i have problem to my kakao talk/. i change my number..old number to a new number and also i forget my account. what will i do?Posted on May 06, 2016


can't receive 4-digit verification code for the Kakao Talk through the SMS message on my lg phone even though i waited more than 24 hours. I don't know why it doesn't come when my phone's SMS is working correctly. Is there any other way to receive it, like phone message?Posted on May 02, 2016


I can't log in i am waiting so long for a verification code please reply as soon as possible.Posted on May 02, 2016

vera tan:

A message that reads "Your KakaoTalk access has been temporarily suspended according to our service policy. "will be shown. please i help me get back my id... i need my katalk id thanksPosted on May 01, 2016


Ma'am/Sir, Good evening, my kakao talk had a problem because i change my old cellphone to a new phone which i use now it say that your kakao account is temporarily suspended. Hope for your quick response, hope to fix it immediately thanks.Posted on Apr 27, 2016


Good afternoon, I am very sorry that I don't know much about kakao talk. until my mobile phone the battery have detected until the time lost connection and my sim card also have problem. long time I am waiting that I continue my kakao account because until now I am suspended. please help me. my user name is Marie lee and my mobile phone number 639288758641 my gmail marielee689gmail.com. I hope for your consideration. Thank you Marie leePosted on Apr 26, 2016

Intan Dwi Puspita Sari:

Dear customer service. Could you help me. I don't know, what happen with my kakaotalk account. My account stopped working when i using it. And i had reinstall my kakaotalk. But when i want login with my number +6282345366300. Why shouldn't send verification code to my number. And there show, i must to contact customer service. Please, could you fix immediately. ThanksPosted on Apr 18, 2016

Intan dwi puspita sari:

Dear customer service Could you help me? I don't know what happen with my kakaotalk account. My account stopped working when i using it and i had reinstall my kakaotalk. But when i want login with my number #+6282345366300. Why shouldn't send verification code to my phone number. And there show, i must contact customer service. Please could you fix immediately.. ThanksPosted on Apr 18, 2016

Mayflor Doruelo:

Need help. I can't logged in through my account. My phone number is +639 989794890. It always says temporarily suspended and contact kakao talk.Posted on Apr 18, 2016


Hi! Please can you help me? My kakaotalk account is Temporarily suspended how can I back my account?Posted on Apr 15, 2016


How can I use my old kakao account? i restore all my files and I can't use my old account. i can't access my kakao. this is my kakao ID juvyrose28 hope you can help me because i need to contact all my Korean students that was my old account and my connection with them.Posted on Apr 13, 2016


hi, i am from china, i have kakatalk id accont before, but i can't see it in china, i don't know why. "you cannot send messages from kakaoTalk because you have been sspended in accordance with or service policy". please help thisPosted on Apr 08, 2016


Hello! For some reason I can not send messages, I have been suspended and I don't understand why? This is my first time using Talk! Could you help me please? Thanks!Posted on Apr 06, 2016

Jiyoung privette:

I can not verify my phone. I just got Samsung Galaxy note 5. Please, verify me using phone call asap. USA 1 732 600 1899.Posted on Mar 26, 2016

Seihwan Cho:

I would like to use my mini iPad for kakao talk. How to do it?Posted on Mar 14, 2016

Mikyong Seol:

Dear Admin I have changed the phone from LG G3 to I Phone 6S Please I was trying to install kakao talk on my new phone but it says that kakao account is suspended and need to contact you. Please resolve this asap Thank you!!Posted on Mar 12, 2016

Carl Mando Atteniese:

You suspended me without warning or explanation. Maybe this is because I was trying to use Kakao to help students and asking a small fee. Everyone I contacted I knew; that's how I came to have their contact information. I add people only by synchronizing Kakao with my phonebook. I have sent you an email with more detail from carlatteniese2@gmail. Please read it. Many people are being inconvenienced by your authoritarian and shocking action. And I am losing face and could lose my clients--who did not come from Kakao-use at all. Sincerely in peace and good faith, (Carl Atteniese)Posted on Mar 04, 2016


Hi, I tried to gift a emotion to my mother. I looked the instructions on how to do it and did not see a gift feature on my iPhone 6 Plus. So I figured I could press purchase then gift it somehow. It didn't work out that way and is now on my phone. Is there a way I can get a refund and send it to my mother instead? How do I gift emotions using kakao talk in a Apple iOS device?Posted on Mar 01, 2016


Please help I want to register my old number in kakaotalk..I am temporary suspended now. What happen? I can not send messages and can not open again my kakao account. Posted on Feb 25, 2016


Dear sir, My kakao talk have been sspended please solve this problem. ThanksPosted on Feb 12, 2016

sang woong choi:

Ma'am/Sir,Good evening, my kakao talk had a problem because i change my old cellphone to a new phone which i use now it say that your phone is temporarily suspended. Hope for your qùick response, my number is 09952042800, hope to fix it immediately thanks.Posted on Jan 16, 2016

Charina Jimenez:

Hi I have problem in my Kakao. I change new phone. Then i am still use my old SIM card but after i made a new one. I want my old kakao back. Because my friends in my old Kakao is so important. Please helpPosted on Jan 13, 2016


Why should can't send my verification code number to my phone #1 9315382866 and it's says I need to contact the costumer service I tried to uninstall my kakao account and restore but it's always error.pleasePosted on Jan 12, 2016


Dear Service personnel! My kakaotalk stopped working after few days of my stay in Uzbekistan. And then after some time it started working, but all profile pictures were lost and could not see their photos. After few days, it stopped working again, but now i can see some profile pictures. I don't know the reason. I use wifi and 3G network data and I am currently in Uzbekistan. Thanks, User Mir.Posted on Dec 29, 2015


I tried to login to my kakao talk from my tablet but ended up deleting my kakao. Is there any way i can retrieve all my messages as well as my old account? Please contact me as soon as possible. Thank you.Posted on Dec 17, 2015


I am not expect that my sim card automatic detected because of my battery problem. So, how i tried to change my sim card.now problem I cannot log in. I am suspended. Please do not delete the app. My old number is 09288758641 and new number is 09234603291. Marie lee is my user name, Please help me. Thank you.Posted on Dec 04, 2015

Steve Borsani:

I received a message that my service has been suspended, but I don't know why. The message tells me to go to the web address (kakao.com/talk/en/contact). However, when I visit this site there is nothing obvious to me regarding how to restore service. Can you help?Posted on Nov 27, 2015


Good Day. Something problem with my kakao talk. I changed my old phone to my new phone using my old number and I installed kakao talk to my new phone using my old phone number. Now I have problem in my kakao talk acct. It says temporarily suspended which I dont understand. Why it happened. Now I uninstalled the kakao talk to my old phone and I clear cache the kakao talk to my new phone. When I get back to kakao talk I cannot get the code number with my old number. Pls help me fix the problem. This is my contact no. 09165393519. Thank youPosted on Nov 12, 2015


Hi,i have a problem with my account that i registered with eunwoolee187@gmail.com, its my kakao account. I change my code but i can't remember. I can't get another from you because i don't use anymore this email. I delete it from gmail. so, please help me this account is very important for me. All my family and my friends are in and my kakaostory too.Posted on Nov 07, 2015

Ha young kim:

Hi, i cannot remember or retrieve my old kakao talk phone number. Would you please help? My ID is itshayoungdoe and my email is hayoungkimmm@gmail.comPosted on Sep 23, 2015

Abraham Kim:

I can't receive 4-digit verification code for the KakaoTalk through the SMS message on my Galaxy Note II, even though i waited more than 24 hours. I don't know why it doesn't come when my phone's SMS is working correctly. Is there any other way to receive it, like phone message?Posted on Sep 18, 2015


I opened a new account but when i log into Kakao group my old account opens and i cant accept kakao group invites with my new account. How do i completely delete my account. Please help me.Posted on Sep 10, 2015