Kobalt Tools Customer Service Contact Number

Kobalt Tools offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Kobalt Tools, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Kobalt Tools customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Kobalt Tools has shown its customer service address detail for its customers that are shown below.
Address detail : P.O. Box 1111, North Wilkesboro, NC 28656, United States
customer service number : +1-800-445-6937, +1-800-890-5932

Kobalt Tools Customer Service Number

Email address : [email protected]
Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Kobalt Tools.
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Comments (42) on Kobalt Tools

Red:

Hey I recently have spent hundreds of dollars on different types of gloves and can't find any tough enough that aren't to think. I heard all kobalt things are lifetime warranty, does this include gloves? If you think kobalt gloves will hold up to the test, I'll gladly review some. would y'all mind sending me a few pair to try out? I trim trees, cut grass, demolition, carpentry, plumbing, electrical, flooring, roofing, and pretty much anything to make money and stay busy.Posted on Sep 09, 2016

Jess M Roig:

Attempted to charge my 40 watt battery in its charger. Light blinked green 3 to 4 times, then changed to blinking red. Does this each and every time. Whats the problem?Posted on Sep 08, 2016

Robert Tinsley:

My Kolbalt 18 Volt charger shorted out and I am in need of another. The charger is for the lithium ION type batteries. I purchased the complete 18 volt tool set. This is still a new set and don't want to advance. Lowe's doesn't carry anymore. Cold I locate and purchase a new 18 volt charger?Posted on Sep 06, 2016

Steve Kennedy:

The website is not especially helpful, nor the local store in this case. I have a 5-yr-old, or so, 10" compound miter saw, Mod. 251946. I had noticed some problems in the past with close cuts, but now discovered that the back fence has a slight bow in it. It appears to be a cast aluminum fence, and appears to have simply come out of the mold a little wrong. At any rate, I can't find the part, or how to order the part, or even find an owner's manual or parts breakdown. Can you help or advise where to go.Posted on Sep 03, 2016

bryan stenberg:

I went to LOWES for a defective nit and with the nit that does not work or power on. they said to call Kobalt. I've tried twice for their service line and have been on hold over 60 min both times with no success getting a person. I am looking for some assist or gift card for this $149...Posted on Aug 29, 2016

Teddy:

Went to Lowe's looking for a spool cover for the kobalt weedeater i got at Lowes and was told they don't carry it in stock and I needed to look on the internet to order. I've not been able to find it and I called the store and asked for inside lawn and garden and was placed on hold for 10 min.Then the operator comes on and says hold on, ill get someone and proceeds to send me to otside lawn and garden where the rep had no idea what I was looking for. He then said he was going to transfer me and then the call was dropped. This happens all to often in this store. No staff, if 1 in every department, its a miracle. 2 cashiers open most of the time with long lines and other employees don't bother to come help. Less profits and more employees is needed.Posted on Aug 24, 2016

Diane Schirack:

I purchased a Kobalt miter saw (#0358937) for my husband for Christmas 2015. He has used the saw very little but has had nothing but problems. The saw jams and the shield is loose. I know this had a 3 yrs warranty when I purchased but I'm unable to find the receipt. Are we able to bring it to our local store for exchange? Any help would be greatly appreciated. Thank youPosted on Aug 12, 2016

Mike Bertrand:

I have a Kobalt Retractable Hose Reel Item# 0022883 I am having a problem when I try to bring out the hose and want to stop the hose from retracting it will not click and stop like before. Is there a problem or a repair I can do to fix it. My contact # 337-580-4483 I have had the reel a more than a year so I know I am out of warranty.Posted on Aug 01, 2016

Jason Jones:

I have a 40 volt pole saw and the charger stopped working after only a few weeks. How do I get the charger replaced or repaired.Posted on Jul 31, 2016

Ronald Holden:

Called customer about charger not functioning. Was sent a new one but still does not function.Posted on Jul 26, 2016

Ronald Holden:

Have a kobalt 40 trimmer bought last spring. The battery charger has stopped working. Will not power up at all. Any help is appreciated.Posted on Jul 21, 2016

Sudesh Soni:

I bought Kobalt 45"wx36"H 3 Drawer wood work bench item #484712 and model # 3DPLWB2013 from local Lowes store in Waxhaw, NC. I damaged the right leg with my car and it got bent,is any way I can buy a new one to replace the old one and make my bench workable. Please let me know, if it can be done. ThanksPosted on Jul 21, 2016

BRUCE JAMES:

4+My 4.0 amp 40-volt mower will not accept more than a 50% charge and it isn't because the battery is overheated. What do I need to do to get a replacement battery? My mower is in its third year of service.Posted on Jul 16, 2016

Pat Peeler:

Last year I purchased a set of two Kobalt locking pliers, a small and a large. Unfortunately, I did not save my receipt or package since I've never had an issue with this type of pliers before. Neither of the pliers will "lock". Even the slightest touch will pop them open, making them totally useless to grip anything. I've adjusted them every way to Sunday, but they are still not clamping onto anything. Any suggestions would be appreciated.Posted on Jul 16, 2016

Margaret Carey:

I need replacement blades for my Kobalt 40 V Lithium-Ion Cordless 12 inch Chainsaw. Lowes does not seem to have them on their web site. Where can I get them?Posted on Jul 12, 2016

David Friday:

Got 40v trimmer 2 months ago spool cover .broke trying to get part on hold with Kobolt for 1 hour so far. Did I make a mistake getting kobalt blower, hedge trimmer and weed eater. Disappointed in customer service.Posted on Jul 11, 2016

Gary:

My local Lowe's store replaced a 25-foot Kobalt tape for me today (6-23-16) that was misbehaving and not recoiling properly. They said my original tape was no longer made and offered a better model as a replacement. The model KBSL21825 is indeed a handsome handyman special! My only complaint is the blister pack that it's encased in. I inadvertently scratched the belt clip with a razor knife and needle nose pliers, trying to in vain to free the blister pack plastic lodged in between the belt clip and the tape body. No directions are listed for safely removing the blister pack from the tape case and tho the tape case will to be scratched in time, I wanted it to be from normal wear, and not excessive tear. Thanks - GaryPosted on Jun 24, 2016

Robert Aleman:

I Will never buy another tool with Lowe's "kolalt". If i buy a set the whole set needs to be together. We all know mechanics lose tools on a daily basis!! Great to have this experience now, before sets get purchased by other mechanics at the shop. Not very good customers service at Lowe's asking about tool information!! Home depot recommendations!Posted on Jun 23, 2016

Joyce Brantley:

I called 800 number yesterday. They took information and stated that a representative from Lowes would call me back. Instead it was someone from an outsourced location. Told me I need to go to my computer to complete form. I did this. My computer was slow but I eventually was able to understand (language barrier) and get to Easter penn website. The needed information was not on the site so he asked if he could take over computer. I agreed. He did a diagnostic and told me what was wrong with my computer and tried to get me to purchase software to fix problem. I was not having a problem before I called. I keep telling him I'm calling about a battery for edger and he kept telling me he'd transfer me to is supervisor or further information. Talked to supervisor he told me to repair computer it would cost $99. I was not having a problem. I also told him that I allowed someone to take over my computer previously and it became infected. my computer is relatively new, I have a good virus protection plan and if in further I have a problem they created it.Posted on Jun 17, 2016

Mary Ellen Rogers:

We operate a wildlife shelter with many needs for cleaning. The kobalt pressure washer was donated new.. The 'wand' split and water sprayed everywhere. I was told that Kobalt will replace it. How? It is Intertek BY 02 VBP S.Posted on Jun 03, 2016

Ken Lewis:

1 year ago I was looking for an electric weed eater after having some bad experiences with gas weed eaters, I decided on Kobalt since I consider it a really good quality brand. I bought the battery and the battery charger and it worked well all last summer. I kept the battery inside protected from the weather and this long weekend I tried to charge it and the charger blinked green and the went red.thinking the battery had something wrong with it I tried to replace it at Lowes after looking at the warranty that says no questions asked.After a lengthy conversation with a manager trying to get them to honor the warranty I was offered a gift card to purchase another battery which I did. I came home and started the charging process again to find that it blinked green for while then went red.Now I'm thinking its the charger so I went back down to Loews to get a new charger to find that they don't have any in stock.Was told to go on line and order it. The weekend planned to weed eat is gone down the drain. It'd make sense that if they sell the weed eater in the store, they'd have batteries.Posted on May 30, 2016

William horne:

I own a auto repair shop and when I opened I bought kobolt tools and the first set is the 200 PC in a blue and black carrying case all three ratchets are messed up. Still liking kobolt. I bought a new 250 piece set had it for about 3 months. I just opened it today to use and the 3/8 ratchet doesn't work at all and a few sockets aren't labeled what size it is. I live 60 to 70 miles from Lowes .. I would really like some attention to these problems thank you..Posted on May 20, 2016

Chris Pollard:

I switched from craftsman to Kobalt this year because of the no hassle guarantee on Kobalt hand tools. The first time I used an adapter from a socket set the tool failed, the steel was way too soft and a piece sheared off. I was in the middle of changing my brake pads on my truck so I needed the tool replaced as soon as possible, I had to be at work in a couple of hours. I rushed to Lowe's in my wife's car to get a replacement and when I make it, almost thirty miles away, the woman at the service desk told me that I had to have the entire tool set with me in order to replace the one broken piece that I had. I told her my situation, that I needed the part for my work vehicle, she told me I could go to the tool department and ask if they could just replace the one piece I needed even though she did not think they could. After about fifteen minuets wasted I was unable to find anyone near the tool department to help me, so I had to buy a more tools to finish the job instead of getting my broken piece replaced. This was a learning experience for me, I learned that Lowe's would rather me.Posted on May 12, 2016

gary wendt:

I googled for a manual of simply an instruction of how to open the battery compartment of the kobalt LDM-35 laser distance measure and NOTHING except someone selling a 6-page manual for 5 bucks ! PLEASE send me a digital manual for this device. FYI - i bought this device at lowes in hoston.Posted on May 09, 2016

Anthony D. Savarese:

I would appreciate you "educating" the people at the Lowes store located at 7575 SW 90th Street, Ocala, FL 34476 at to what older Kobalt tools look like. I purchased $1000's of dollars of Kobalt tools back in the late '90's. At that time the handles on the hand tools were blue with a yellow band at the top. As on pliers, side cutters, etc. The Kobalt name was printed on the blue hand grips. Well, after over 15 years of use, the Kobalt label just wears out. Especially on my side cutters. When I tried to exchange my 15+ year old side cutters for a new pair (The old ones were a LOT better quality), the person at the returns did not believe they were Kobalt side cutters because she could not see the Kobalt name anywhere. After spending almost 30 minutes "discussing" (and I'm being nice) the fact that this tool was over 15 years old and the brand name was worn off, she called someone over from the tool dept who looked at the tool (he too was unfamiliar with the older Kobabt tools) and finally gave the approval to exchange it. Clearly not what I was expecting. when I needed to reply.Posted on Apr 29, 2016

Kellie Ellerbusch:

We recently purchased a kobalt tile saw Model KWS S7-06. When we unpacked it from the box, the fresh water intake valve was broken. How can we get this piece replaced? We are needing to use this saw immediately for a time sensitive project (our son is graduating!). Thank you!Posted on Apr 25, 2016

Ray:

So I get the item #437513 contractor cordless set of tools for a Christmas present in 2015. My impact drill and reciprocating saw lock up on me while at a job, not on the same day but on the job. I call my cousin to see if he still has the receipt which he doesn't. I call Kobalt and listen to the recording about warranties on Kobalt tools. It says "return to Lowes and exchange them for new ones even without a receipt". I go to 2 different Lowes and I'm told I have to have a receipt even after I play the recording to them. So even if it's a gift be sure to save receipt. Not to happy with Kobalt or Lowes. My business and workers aren't either.Posted on Apr 14, 2016

Ken Harris:

I have a kobalt 10 inch table saw, the aluminum motor mount/guide is broken. I'm trying to find a replacement part for it. There are no diagrams to show part numbers or descriptions. Please contact me and let me know where I can get replacement parts for this saw. R/S Ken HarrisPosted on Apr 10, 2016

JP Riley:

I have been trying to find a place to order a replacement air cap for my kobalt a model number 0267315 air hopper gun. I have talked to associate's at Lowe's and all I have been told is I need to have the model number and go online and order one. I have tried every website with no luck. Who do I need to contact to order that part. Mine was damaged but the gun still works.Posted on Apr 08, 2016

egene orrico:

I need an address where I. Can send a tape measure to be repaired or replaced call me @813 377 6384. Thank you GenePosted on Apr 08, 2016

Karissa Cassidy:

I need metal replacement latches for the Kobalt 24 gallon trunk. The plastic ones it came with immediately broke.Posted on Mar 24, 2016

Joe Dchac:

need to get a new lock for my kobalt tool box. It is the largest one sold. Lock # 02 Phone # 715-550-6136 Cell Please let Me know how to resolve this.Posted on Mar 13, 2016

Dana Savage:

I purchased a pair of your work gloves for 19.99+tax at lowes. They're just now 7 months old and have holes worn in them. The only reason o bought them is because they are kobalt and the gloves I usually buy for 13.99+tax were out of stock. I am so disappointed and will be purchasing the cheaper gloves as they last well over a year and aren't even name brand.Posted on Mar 12, 2016

tate:

I bought a Cobalt 80 volt mower 1 year ago. Model KM2180. Now I'm trying to by a new blade and I can't find one.Posted on Mar 08, 2016

PETER KIDD:

I'm trying to locate a replacement bag for a 10" miter saw #0141994 15amp serial No. 072090. Thanks, Peter Kidd 7062315931Posted on Feb 15, 2016

Elayne:

Hello my name is Elayne I was wondering where I can buy a seal for my kolbalt jam gun according to the online site it was number 4 on the breakdown chart if that helps at all. Thank you for your timePosted on Jan 31, 2016

mark seckman:

I have the Kobalt wall mounted shop vac.5 gallon 5 hp. It works great . The only problem I have is my remote stopped working. please tell me where I can get another one.Posted on Jan 14, 2016

Jeff Watt:

0320358 koblat model number Air compressor has not been used three times. Went to use it the reglator knob to the manifold has stripped & will not allow pressure to regulate to the line. I am asking for a replacement manifold & nob as this is simply just a poor design. My unit is brand new still has the plastic on the gauges. I went to lowes & they would not help. Said they cannot replace parts. I can send pictures & videos of needed. Please help I hate to just throw it away as its brand new. Thanks!Posted on Jan 07, 2016

James:

I bought Kobalt 18v nicad power tools from lowes, mostly due to them being a lowes brand. The battery charger has died. I cannot find a new one at lowes stores. Do you not support your own brand. I saw 6 other brands in your stores with battery and charger kiosks. Why none for your own brand! Where do I get a charger???Posted on Dec 20, 2015

adam ascher:

I have a Kobalt shovel that is no good anymore. It has a cracked shovel head. I went to Lowe's and they said I need to contact you to have it replaced. How do I go about getting a new replacement shovel?Posted on Dec 14, 2015

pat howell:

My lowes store does not carry this particular pipe cutter made by kobalt. I am needing to contact kobalt company to get it replaced or blades replaced. #on tool is 131391 or 131394. This tool is very helpful in our line of work and has proven durable . It has outlasted all hand pipe cutters we have tried and would like to stay with the same onePosted on Dec 04, 2015

Fred Wratten:

Hi. I have a set of kobalt plastic pipe cutters. I got them at my local Lowes about a year ago. The only number I can find on them is 150894 or 150394. They are not cutting at a 90 degree cut now There are times I do need 90degree cuts with what I build out of plastic pipe. Lowes told me to write you since there is a lifetime warranty on them. Oh, these cutters are 8" long. Thanks for your help.Posted on Dec 04, 2015