Light in the Box Customer Service Contact Number

Light in the Box offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Light in the Box, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Light in the Box customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Light in the Box has shown its customer service address detail for its customers that are shown below.
Address detail : Diantong Shidai Guangchang, Building #2 Suite D 7 Jiuxianqiao Beilu, Chaoyang District, Beijing, China
customer service number : +86 010-84645454
Light in the Box Customer Service Number

Email address : feedback@lightinthebox.com
Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Light in the Box.

FAQ

Does Light in the Box have a phone number?

Light In The Box doesn't have a phone number, which is a shame. Unfortunately, Light In The Box does not offer live chat as a channel for customer service at this time.

What country is light in the box located?

Light in The Box is an online discount store that facilitates shipments of a variety of items from China to countries throughout the world.

Where Is Light In The Box headquarters?

Beijing, ChinaLightInTheBox Holding

How does light in the box work?

If you pay for duty and tax insurance, Light in the Box will refund the amount that you paid (usually through the shipping company DHL) onto your credit card. ... So yes, the duty and tax insurance works!

Does Light in the Box have a phone number?

Light In The Box doesn't have a phone number, which is a shame. Unfortunately, Light In The Box does not offer live chat as a channel for customer service at this time.

Where Is Light In The Box headquarters?

Beijing, ChinaLightInTheBox Holding

What country is light in the box?

Light in The Box is an online discount store that facilitates shipments of a variety of items from China to countries throughout the world.

How long does Light In The Box take to ship?

It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT.

What country is light in the box located?

Light in The Box is an online discount store that facilitates shipments of a variety of items from China to countries throughout the world.

How does light in the box work?

If you pay for duty and tax insurance, Light in the Box will refund the amount that you paid (usually through the shipping company DHL) onto your credit card. ... So yes, the duty and tax insurance works!

How long does Light In The Box take to ship?

It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT.

How do I return something to light in the box?

Customer Service will approve your return and send you a Product Return Form. Please fill it out completely and send your item(s) back to us as soon as possible. 7. When we have received your package, your return will be processed in 3 to 5 business days and then your refund will be issued.

Does Light in the Box have a phone number?

Light In The Box doesn't have a phone number, which is a shame. Unfortunately, Light In The Box does not offer live chat as a channel for customer service at this time.

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Comments (100) on Light in the Box

Tammy Koerber:

I recently received a dress I ordered. Although,beautiful, it isn't the color I anticipated. I have tried to go through your site to find out details on returning it to no avail. It doesn't even show nder My Orders. Please send me direction as to what to do . I have the packing list... Thank yo!Posted on Sep 14, 2016

barbara Mansfield:

I will never order from you again. My order #is # 29138608. I receive an email from you asking how I like my order and I haven't even received them Trying to contact you has turned our to be complicated. Truly don't even know if I will get a response from you.Posted on Sep 10, 2016

Hadassah:

I order my item on 8-20-16 and was supposed to receive my order on 8-23-16. Never even got my order. Today is 9-5-16 and still never got my order. I want a refund.Posted on Sep 05, 2016

I lewis:

You sent me an email on the 24.8 16 informing me my order had been shipped. Ten days later no sign of my parcel. What seems to be the problem?Never buy from this company again! Order number 19010328..Posted on Sep 03, 2016

Hina Ahmed:

Hi I placed an order for a kylie lip kit on the 21st of august, I have the order number as I took a screen shot after I made the payment via pay pal. But the order doesn't show up on my account so I'm unable to track it. Can you please give me the tracking details my order number is 1608212019045706. Thank you Hina AhmedPosted on Sep 02, 2016

Artese Monroe:

I have placed an order on July 19th still haven't received it and it's almost been 2 months I really really would like my money back please..Posted on Aug 31, 2016

valeisha ben:

I returned a boy's thin long sleeve cotton blend set and requested a bigger size and have not received it yet. I canceled my wedding date for a latter date because I have two dresses that need to be sent back also but I am afraid to send it back since I have had a hard time finding a way to reach you that's why I have completed my order I don't know i receiving my order if something else goes wrong. My wedding date is now set for 9/24/2016 I need someone to email write or call me asap. Not happy anymore.Posted on Aug 31, 2016

Rosa Crz:

Good evening... I need to return a dress and a pair of shoes. The dress is to small and the shoes to tight and the heel to high, Please help with the return, thank youPosted on Aug 31, 2016

Capara:

Dear customer service, I ordered last week Thursday, 25th of August on your site shoes. My order number is: 1608250319077924 I am ordering from Belgium. It was saying that you need 3-4 working days for the goods to arrive at our place in Belgium. Today I wanted to check where the goods are and I saw whilst clicking on the delivery status that you will be only sending the goods out 8th September? Is that correct? We need the shoes here in Belgium by the end of this week latest, Friday 2. September otherwise we don’t need them at all as we are having a shoot on Saturday, 3. September. Please keep me informed what you can do. Best, Olivera Capara CAPARA FRANKRIJKLEI 71-73 2000 ANTWERP, BELGIUM T/F +32 (0) 3 213 12 70 MOBILE OLIVERA +32 498 57 07 47 MOBILE VERA +32 498 57 76 89 CAPARA@CAPARA.BE CAPARA.BE CAPARA-CAPARA.TUMBLR.COM FACEBOOK.COM/CAPARAOFFICIAL INSTAGRAM.COM/CAPARA_OFFICIALPosted on Aug 30, 2016

Nicole pal:

I just discovered a charge on my bank account for $176.79. I looked up my light in a box account and there is no record of an order. I didn't make this order. This is a fraudulent charge. Please fix this immediately. My name is Nicole Paul and my number is 201-852-2677. I'm very upset!Posted on Aug 29, 2016

Kristen:

I am literally livid right now! I had requested an order be canceled over a week ago and waited for my refund and come to look at the status to see its been shipped! There is no number to call to cancel and talk to someone to sort this out! This is absurd and I better not have to pay for return shipping!Posted on Aug 28, 2016

Christine Mason:

Where is my order please, your web site states pending?? Order number 18986046, you have already completely messed the date for me and I have no idea when I will receive my order? Wish I had found this site before I ordered from them I never will again??Posted on Aug 26, 2016

Angela Yamoah:

I have a big problem in returning and replacing some of my goods. Can somebody speak to me please? ThanksPosted on Aug 26, 2016

Jennifer Munoz:

Hi, I am trying to order size 7 shoes, the only option is 6.5-7. I am not sure if this will come in 6.5 or 7. Can i get assistance please.Posted on Aug 25, 2016

Kartik:

I ordered t-shirt from your site and you already took my money but you guys didn't give me any reply or anything how I will know about my order, I needed that early and I ordered as guest can you reply me back on mail please.Posted on Aug 20, 2016

Harriet Blumenthal:

I have tried several times to unsubscribe from Light in the Box, but the emails keep coming and I am getting angry. Please remove my email address.Posted on Aug 19, 2016

Shay:

Why cant we speak to someone personally?? I'm trying to place a order why the only option i have for delivery is express delivery for 30-50.00 dollars like it should be a cheaper options for delivery...Posted on Aug 14, 2016

Lisa:

I ordered something for my son and paid extra to have it expedited. It's past the max number of days and still no order! I am very angry and even more annoyed that there is no way to even contact someone to find out what the deal is!! Never ever again!!!Posted on Aug 13, 2016

Ashley Shavers:

Clearly this company doesn't value their customers. I haven't received my package like many others. this is a shame and one the biggest reason I hate online purchases. when people invest your business the organization has an responsibility to deliver on time and if that isn't possible customers need to be informed. my purchase was to be a surprise for my daughter that been gone for a month and I won't be able to deliver that surprised when promised. so disappointed in this company.Posted on Aug 13, 2016

Valentina:

I ordered a dress on the first of August on the 8th it got shipped I paid extra to get it here within 3-4 business days and it's now a Saturday the 5th day I don't have the dress I have a showcase tomorrow which is a Sunday and no dress I'm not very happy! My order number is 1608011418854967.Posted on Aug 13, 2016

Celisena joseph:

I did not receive my items I order them since July 20 why is it taking forever. I am not happy with this website I feel like they just stole my money, I want my items that I ordered.Posted on Aug 12, 2016

Niki:

Please be noted and keep others posted lighttinthebox.com is a scam they do not have any address none location in china they crate the online shopping site to scam people of their money with low prices, the goods I paid for over us$500 they send something far below the price and have over the shipment to dhl on the street around this area to suzhou & surrounding area china, peoples republic to ship to me in America I have made good contact in china they are scam.Posted on Aug 11, 2016

Ann Hendry:

In not happy at all about my order I placed on order To come before Friday to my hen night still nothing at all looked at my order and it's saying it will come for 17th August I'm very unhappy about this if my order doesn't come before Friday I would like my money back if someone could contact me back...Posted on Aug 11, 2016

Lakisha Gatlin:

I am very upset I haven't even received my order yet I have ordered something from eBay and I just received my order on today and this is way before I place my order on the 26th..Posted on Aug 09, 2016

Ronnie Mackie:

I order over $90.00 in merchandise order# 18779072 under the name got no tracking number lifhinthebox asking me how i am enjoying package. i received no package DLH says my name and address is not in their system. its not showing a package has been send my first time ordering and this is my experience. i am just going to pray to the God of Israel to fix this in any way he see fit because fengence belongs to HIM selah..Posted on Aug 05, 2016

Sabrina Garcia:

Hi, I ordered my package about 2 weeks ago and have not received it in the mail. I have contacted customer service multiple times and have not had my issue fixed. I am becoming very angry and impatient with light in the box and will most likely never shop from here again if I do not receive my purchase in the mail.Posted on Aug 03, 2016

Herman Spits:

To whom it may concern, My partner has ordered a dress, order 1608030118867096 she has concerns about her arm size, the top of her arm is 18 inches also her sleeve length from arm pit is 13 inches.Will this affect the the making of the jacket. Email me back please to verify. Many thanks.Posted on Aug 03, 2016

Christie Deaver:

I am trying to track a package #18726044 ordered and payed on 7/19/2016 shipped on 7/23/2016 haven't received yet. your prompt attention in this matter is greatly appreciated.Posted on Aug 01, 2016

Wilshany:

Hi good day i had a order put in on 23rd July Saturday for 15 of gift groomsmen 4 piece set that and 3 other gift groomsmen for bestman. And I wanted them to be delivered to me by Thursday or Friday which is the 28th and 29th of July 2016. Iabd it said that I would get them by the 2nd of August. I want to know is there any way I can pay to get them by Friday or Thursday. Please I really need them. Please help me.Posted on Jul 28, 2016

Kia Bryant:

This is in Chinese I'm american I can't begin to pit this together because I'm not Chinese. Can I send this back and order one with the instructions in English or can I get my money back?Posted on Jul 27, 2016

Amanda McWilliams:

I need my full refund. I sent an email and cancelled my order last week and have not heard back. My order has not been shipped yet. Order number is 1607171318704784.Posted on Jul 26, 2016

Heather Harper:

I purchase a tractor from you guys a few months back that does not even work wrong connection cords and wrong equipment nothing fits I want my money back my name is Heather Geban my phone number is 7147326701 and you sent it to my mail box address 3024 easthma chapman Ave orange ca.Posted on Jul 24, 2016

Deran Smith:

I need to return purchases, I have completed the form electronically, but haven't received anything in return.Posted on Jul 24, 2016

Sarah hall:

Returned item on July 11 with provided tickets number and forms. Have documentation that return was received. Have NOT received a refund or email from company.Posted on Jul 23, 2016

Paige gatford:

Hi my daughters order has just arrived, we have opened it only to find it smashed, obs there was not enough packing to protect. she ordered this for a friends birthday and is very upset that now will have to wait for a replacement to arrive and will miss her friends birthday 'please could you contact me ASAP to say when replacement will be sent..Posted on Jul 22, 2016

Albatl:

Hi there I just want to make sure before i pay (around 600$ )if i can receive my order before I travel to my country (29-07-2016) I found some items cold be processed within 24 hours but others not they take 6-8 business days i have 34 items and i must receive them before travelling, if yes please let me know i can confirm my payment.Posted on Jul 22, 2016

Kaila Douglas:

Hello, I have not received my order. I continue to request a new password and that doesn't work either. I am highly upset after having ordered almost a month ago and haven't received my order. You all email me daily and I've yet to receive any of my order or any help retrieving it. I am very upset and disappointed with your service. Please fix this ASAP!Posted on Jul 20, 2016

Alison Pringle:

For some reason, although I have never shopped with you before, you have an ancient email address for me. This box will not let me enter the old honor the new one. My order number is 16071912188725182. Phone # is 570-490-4771. Can you help?Posted on Jul 20, 2016

Diketo Seboni:

I hope you here my request. My wedding is on the 28th of July. Should I cancel my order or it will be here on time?Posted on Jul 18, 2016

Diketo Seboni:

I have placed an order on the 07 July and when I check the status it says will be shipped on the 25 July but my wedding is on the 28th July. I just want to know if the parcel will be here before the 28th or should I cancel the order because I won't need it if it comes late. Kind regards Diketoa sebonPosted on Jul 18, 2016

Patricia Beale Mbacke:

I ordered my dress on July 5th and I paid for express shipping. I need my dress between July 18th and the 20th because my daughter is getting married on the 23rd of July. If it can't be here on time you need to cancel my order. My order # 1607051718582169. Thank youPosted on Jul 18, 2016

Olesya Mance:

I am attempting to get information on a ticket that when I apply the code it says it is not valid (https://lightinthebox.com/index.php?main_page=ticket_after_detail&id=10156878). There is no option on the site to ask before placing an order. It says I can however not available. Needs to be fixed. My code is still within the time period and won't work. Please fix so I can get items I want.Posted on Jul 16, 2016

Kim mount:

Someone needs to call me immediately. I bought a dress on July 11, it processed immediately, I paid for expedited shipping and when I check the status it says it won't be here until July 26. This is not acceptable as this dress is needed July 25th for a wedding!! Someone please contact me NOW!Posted on Jul 14, 2016

Marc benedict:

I have not received my order yet it's been 8 business days an I can not track my order the tracking number is no good I'm not happy with this BS system I want my order or all my money back including ship an handling. my phone number 3524093034.Posted on Jul 14, 2016

Catherine innes:

I am waiting for a flower girls dress as I sent the other one back in April and need this one for 23rd of July, the wrong dress was sent that is why I returned it, if not possible to do by this date please let me know and I can get another and give me a refund please, thank you.Posted on Jul 13, 2016

Monica Jarvis:

I ordered some items for my daughters wedding and I need to track the order. I've followed all the necessary prompts, but I still cannot find out when the items will arrive. Please helpPosted on Jul 12, 2016

Karen Cochran:

I have not received my order and I can not sign in to my account. If I do not get my order or my money back this week I will be contacting the Attorney Generals office! Your company is a rip off!Posted on Jul 11, 2016

Mari:

Hello I am writing this because my package said it was all shipped and was to be here on July 6th or 9th and I have been waiting outside for so long and it is still not here I would like to know officially when my package is coming!! Email: marikristina12@gmail.com. RESPOND ASAP!Posted on Jul 11, 2016

Mark roda:

I did not receive my order although i was sent a confirmation # on June 22 (18449370) and another email on June 27 saying it shipped. I will not order from this company again if they are this slow in business. It is July 7th and I ordered 4 simple items.Posted on Jul 07, 2016

Maria:

Hi! I made an order last May 30 2016 and was told shipment will be June 10 2016. I didn't receive any update so I sent an email to costumer service and told me new shipment is June 15 2016. Again, days passed no update. I sent email again and was told new shipment is June 30 3016. Now is July 03 2016. still no update. Can anyone tell me how long does it really take for my order to be shipped ? I am really dis appointed as I was promised for how many times that my order will be shipped and nothing .not even an update??? If I go check order status now it says my order ticket is closed I can't even send costumer service an email . What s going on with my order??Posted on Jul 03, 2016

Kelly Ngyen:

This is the fifth email! I have 2 coupons that I want to use to purchasing this items. How do I do it? The coupons expire on July 2016. I try to use them for the backpack, but I can not add them to the payment. The link https://lightinthebox.com/knowledge-base/c1192/a2974.html is not a good answer. Can not find help there. Please help. Thanks.Posted on Jul 01, 2016

Brenda:

Hi I ordered something 2 weeks ago really need it already any idea when it will arrive or can I just cancel it?? order # is 18377490Posted on Jun 30, 2016

Antinus Poleon:

DHL lost my package order number 1606181318402949 and I would like to know what will be done in need my items that I ordered urgently.Posted on Jun 30, 2016

Janenne Powlison:

WHERE is my REFUND for Order #1606080818291357 I paid with PayPal so I should have gotten it right away.Posted on Jun 30, 2016

Mary Ellen Dangler:

My order was shipped on June 17th. I have not received it. Order #18372271. My address: 474 Warren Ave Rochester, NY 14618 Please advisePosted on Jun 29, 2016

Christina Baca:

Both pairs of shoes were the wrong size and one was poor quality and the other was not the shoes I ordered. Very disappointed with my experience shopping at this site...Posted on Jun 29, 2016

Knox:

Hello my name is Mrs Kim knox I have got a account I recently ordered an item account number is 8 g 26 16 are my invoice nu be is 000202956864 my address is 9 Laxton drive hucknall Notts ng156pu my problem is that I had to pay 32 pound on top of the item price and postage which I wasn't aware of I got in touch with you and you said if I sent you a invoice copy you would give me my tax money back my email address is musi-clover@hotmail.co.uk so if you could get back to me then ill reply with a copy of the invoice I tried from a previous email and I couldn't get on to my account in the end I did and my account history is no orders or no ticket number my ticket number is 12926447 I would appreciate your help with this matter Mrs. knox.Posted on Jun 28, 2016

BRIAN MCCALL:

Dear sir/Madam i am writing to you regarding some items i ordered over a week ago as yet i haven't received them yet, also i have tried to track them with the tracking number but theirs no sign could you please help if possible kind regards MrB McCall 274B Lees road old-ham OL41PA England order number 1844742 tracking number 42003134386.Posted on Jun 28, 2016

Joseph Daramola:

To whom it may concern. On the 5/22/16 I placed an order for two smart watches one black and one gold. And payment was confermed with my order number 181-021-99. Order never received. On 6/4/16. I ordered another smart watch order no 182-512-80 which I have not received till today. (3 items) please send them as soonest. If yo have sshipped them Send me tracking Info. today. ThanksPosted on Jun 28, 2016

Azalea:

My friend has ordered me 3 shoes,, one came right but other 2 are not the right order... Before I talk to my friend about the returning I would like to know how you handle the shipping fee when it's your fault.Posted on Jun 27, 2016

Bonnie Bowers:

I can't see my order in "my orders" anywhere even though an email has confirmed my order and payment. I don't have a tracking number either and this new email said it shipped the 14th or so.Posted on Jun 26, 2016

Dawn soles:

I order two controller for my son and haven't got them yet but you got my money.Posted on Jun 26, 2016

Suzan Campbell:

Need ASAP help in placing a order!!! I can't get into my account.. please help.Posted on Jun 24, 2016

Yasaman:

Hey my order wasn't received for a long time but I was charged I'm letting you know this is the deadline refund time.Posted on Jun 24, 2016

Maureen Flynn:

Hi, I just need to know how to return my dress to your co. Please let me know.Posted on Jun 23, 2016

Michelle:

I have been waiting for 2 flower girl dresses that I ordered over a month ago. The event we needed these dresses for is this Saturday and I have only received one dress. I needed both so I no longer need the dresses. I'd like to return the item that I finally received. I've sent message after message and have received no response. Please contact me asap.Posted on Jun 23, 2016

Connie McGuire:

I have not received my order and can not track it! It keeps telling me that I don't have any orders!! This item was for my grandson and he is very upset that he has not received this item. The item number is: 18335065. Please help with this problem!!Posted on Jun 22, 2016

Hamza saeed:

I was charged double for my product. And i want refund of the extra i was charged.Posted on Jun 22, 2016

Ehis egbonkhan:

I order my wears for your site which I am waiting for a long now and I payed too get it fast because my party is on Saturday 25th of join I have not gotten my wears if I know it was like that I will not order from your site because I have order things in site it get fast to me. but don't know why my order has not easy come, if I can get it before Thursday we're you will refund my money OK my number of the order. I did is1606011318217537 and my address e-mail is ehisegbonkhan1992@yahoo.com.Posted on Jun 18, 2016

mark:

Who it may concern I'm trying to track my package and it's not been successful what can I do to find out about my order I longed in to the app and still can't find my order.Posted on Jun 18, 2016

Nick popma:

My order number is 18286728. I received my order, and not only were the wheels the wrong color, it looks like a used bike! I can't believe how many dings and scratches are in it!! The box I received it in had a hole in it and was literally covered in boxing tape on every square inch of said box!! I'm pissed! And want you to refund my money ASAP!Posted on Jun 18, 2016

Patricia Rhodes:

I haven't receive my orders yet and other than my emails i can't find my things i order on the sight.Posted on Jun 17, 2016

Cathy Lichinchi:

All my clothes from my order are too small. order number 18260426. i filled out return tickets and did not receive a return form to send the clothes back. Please send me the form and return label so I can return the clothes and get my money back.Posted on Jun 17, 2016

Patricia Ann Jackson:

To whom it may concern,I am just trying to find my order. I ordered it June 1st and order shipped June 6th.it's June 14th and I don't have my order Tracking # is LS944856051CN. I need this order before June 20th. Below is my name and email. please contact me with shipping info such as DHL,FED-EX or UPS.Thank you.Posted on Jun 15, 2016

Nicholas Boos:

Call me 5869441110 I placed my order June 1 and Its June 13Posted on Jun 13, 2016

Sharon Brownlyn:

I opened an account and placed an order on the 10/6/16 and received an Oder number, when logging into my account I could not get in My order no 1606101318316253 for a total cost of £70.99 including shipping, duty taxes & insurance. where are my order details since my account states I have no orders! Posted on Jun 13, 2016

Kimberly Rooker:

I ordered 3 of your boxes a month ago and didn't get the right adapters with all 3 of them I told customer service but didn't get any confirmation that when they will be sent out. Please can you let me know when you are going to send them or if they already been sent. you 'l/' can email me at kimrooker@yahoo. Thank you Kimberly RookerPosted on Jun 11, 2016

Felix:

two weeks ago I ordered the FALCON LP-200L 6.3.1 10+1RB Ball Bearings Bait casting Baitcast reels left handed and I payed with an american express card. The total was 31.99 and it hasn't came in yet. I'm wondering when am i gonna get it.Posted on Jun 11, 2016

Jeff Manton:

I ordered a cake topper and now they order isn't showing up anymore, and it hasn't been delivered. I want answers. Order number 1605230018114106 Order date 5/23/2016Posted on Jun 10, 2016

Anne Grayson:

I have placed two orders with lightinthebox.com and have not yet received either. Please check this out for me.Posted on Jun 10, 2016

Conroy:

Good morning I have been trying to order from you guys since last week I have tried ordering with my visa credit card but it's just not going through So can you please help me address this issue as soon as possible .I have tried contacting my bank and they told me to get in contact with you guys so can you help me alleviate this problem my email address is fieldconroy204@yahoo.comPosted on Jun 09, 2016

Vy Nguyen:

Hi.I just ordered my wedding dress and some key chains and bags. In some reason i did not sign in when I purchased them. I got the email and the order number but could not check it on the website. i also click on "Check my status". But i came out required me to sign in. I sign in with my Facebook account and could not see me order status either? My question is how can i check my orders process??? My order number is 18264698Posted on Jun 08, 2016

Katie Johnson:

I am trying to return items but I cannot log into my account using my Facebook account shetazabala1023@gmail.com . How can I resolve this problem as soon as possible thank you Katie JohnsonPosted on Jun 08, 2016

Arifa:

My order number is 1605061417937443 My order arrived very late and the party for which I ordered was done a week before. All products are good. But I don't need them. They are in the box. I would like to return them. ThanksPosted on Jun 07, 2016

Mrs Sisodia:

Have no order number or status to view even though I have received emails confirming payment and shipping. Can not view anything online regarding my order or tracking details and needed these items by Saturday 11th June for daughters first Holy Communion. Said 3-5 working days, but items were order on 20th May. Have spent a few hours trying to find contact details to chase p order or get a refund at least. Order : 18097046. Order No: 18095453 Please advisePosted on Jun 04, 2016

Lara Joyce:

Wrong product sent! While trying to make the return online. Website was not allowing me to upload the JPG image of the wrong item. I'd like my money back. ThanksPosted on Jun 04, 2016

Shelly Wagner:

I would like to return an item but each time I try to obtain return ticket information, I am directed to items that are for sale. I need a label to return my item. Order# 17970864Posted on Jun 03, 2016

Pamela Wise:

I placed an order and now I can't find the order any more online and all its saying is that i don't have an order and my card has been billed,Posted on Jun 01, 2016

Eleanor:

I did not receive product - I think you have a problem With your Chinese partners, as I have seen on Internet that you have this problem a lot. Order number :1601281916730005 Please respond to this email, refund or get the product to me please.Posted on May 24, 2016

Jen Nohra:

Hi there I have a package waiting and have waited well over 2 weeks It hasn't been sent to the address and I can no longer wait Can you provide me with CLEAR direction in where this at please? Number is 1605110017983319Posted on May 23, 2016

Donna:

I m checking on the status of my order, I try to check through the tracking with no results. Please get back to me concerning this matter. Also I need to know if I was given the correct tracking if not please include that in with your correspondence thanksPosted on May 22, 2016

Janet Czichotzki:

I have been trying to call light in the box for over a week. I ordered flowers April 28th...been charged for the order...but did not get it! order #17844670670....e-mail address. jmczichotzki@yahoo.com PLEASE contact me as soon as possible!Posted on May 19, 2016

shelly martin:

order for cake topper sent April 27 and I still haven't received it. Cannot track it or anything. just tells me unknown. Need it for may 21.Posted on May 18, 2016

Gary Spencer:

I am attempting to check the stats of my order but it is saying that I have had no orders now? can you please advise?Posted on May 17, 2016

joyce ofori:

I bought two dresses you sent me only one so I need my refund.Posted on May 15, 2016

David Speicher:

I have never been so disappointed in the kind of service I am getting when trying to find where my order is. When I try to contact yo it says that my email is not on file. B I get emails from yo with adds and one of myPosted on May 13, 2016

Pamela Allison:

I need someone to contact me back about a dress I ordered a couple weeks ago. Please get back to me as soon as possible.Posted on May 13, 2016

Paula Lisco:

I placed my order on March 26, and still have not received it and do not have a tracking number. I want my order or my money back.Posted on May 08, 2016

Cristina Raposo:

My order is wrong I ordered my item in two different colors. Navy and white. I need to correct this my event is next Saturday may 14.Posted on May 06, 2016

BERTHA Robinson Female:

I just receive my package and one of my hair pieces are not what I wanted what for it need to do to exchange it? YEO42385995CB.Posted on May 06, 2016