Scentsy Customer Service Contact Number

Scentsy offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. As a customer of the Scentsy, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Scentsy customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Scentsy has shown its customer service address detail for its customers that are shown below.
Address detail : 2701 E. Pine Avenue, Meridian, ID 83642, United States
customer service number : +1-877-855-0617, 208-472-0800, Fax: 208-888-4306
Scentsy Customer Service Number

Email address : [email protected]
Below, we are showing a complaint box, where you can post your experiences, complaints, queries, feedback or any type of problem related to the products and services of the Scentsy.
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Comments (11) on Scentsy

Holly Noble:

I placed an order with Nicole Scapik at the end of July and have not received my order or my money back. She since stopped returning my calls. I am very upset since since over 6 months I have spent a lot of money with scents. I do believe in your products but it doesn't seem like I can trust your consultants. I would like some resolve in this matter. Thank you Holly NoblePosted on Aug 31, 2016

Kristina Hashberger:

Is it standard scentsy policy to allow consultants to "steal" potential customers from other company's consultants by posting on other's social media posts? I am a pink zebra consultant and have had the following very negative experience with a scentsy consultant. I posted in a Facebook garage sale group last night to grow my team and Jessica graae responded to a potential customer that she could bring her a book. Ok, no big deal. Until I go on her fb page and see that she is posting as a scentsy consultant. If I had ever considered buying scentsy, I certainly would never buy any of it now! I am very, highly, completely ticked off! This is totally unprofessional and shows a total lack of respect by all scentsy reps! She has been reported to pink zebra, in case she is a rep, and now I’m reporting her to scentsy as well. I will also follow up with a phone call or 12 until I get results and answers.Posted on Aug 08, 2016

Karen Mead:

I have a complaint against consultant Celeste Friedrichs #514435. She has repeatedly promised me bars but has yet to deliver them. She posted all her on hand stock and when I paid her PayPal for them, I never received them. Her accountability is null. I am fed p and would just like my money back.Posted on Aug 04, 2016


I have a scentsy burner that isn't very old that has a short in the light cord. I'm afraid to use it. I would like a replacement burner. It is the burner with the horseshoe and star in the middle. Thank you amy heller..Posted on Jul 28, 2016

Kathy Pluhowy:

Hi my name is Kathern pluhowy I joined beginning of April but in that time I have had no time to order anything I now I over my 3 months grace time could I please rejoin I have a very sick mom hurt boyfriend and very sick dog all going on at the same time this 3 months my I'd number is 505515 Vicky Williams is my sponsor she been real good and she now what's been happening in my life there 3 months please let me now thank-you I do have things I do need to order. thank-you Kathern pluhowyPosted on Jul 12, 2016

Jane phelps:

Seems that you no longer have the buckleberry scented wax bars. That was my favorite scent. Do you now have one that smells just like the buckleberry but with a different name?Posted on Jun 23, 2016

Nicole German:

I have a burnt out plug in warmer. It works for a little bit then goes out, actually I have done this to me recently. Thank you for a call 314 302 8456.Posted on Apr 14, 2016

Dina Smith:

to whom it may only complaint with your product is every time i find a wax that i really take them away the 2 i really liked are fuzzy blanket and orange dreamsicle i would love to see them come back.thank you.Posted on Feb 11, 2016

Gwen Stton:

Hello. I purchased the Boho Chic Scentsy Warmer some months back and shortly after noticed that the scent bars were not warming and losing scent. I thought maybe it have been the been the lights so I exchanged the lights with Scentsy blbs and still no change. If this is something that can be resolved, can someone please contact me. 919-824-5349. Thanks.Posted on Feb 02, 2016

Roxsann Kirby:

Hi, I wanted to let you know that I had. Warner short circuit on me. It burnt through the bottom of the warmer and burnt my counter. I'm not sure if you are aware of this as it is dangerous and could possible be a defect in this warmer. It is the brown warmer with a silver horse shoe and silver star inside of the horse shoe. I'd like to see about getting it replaced. Please contact me at 520-395-7533.Posted on Jan 10, 2016

Terry Swinson:

I have a Scentsy bar that has changed color and lost scent before I could use it. Is this normal? What could cause this? I am disappointed with this product. I have given warmers and Scentsy bars as gifts and they are not inexpensive. My name is Terry Swinson, 727-484-0518.Posted on Sep 12, 2015